5-Day Instructor-Led Programme
The XITSM Certification Programme is the practitioner alternative to ITIL 4 Managing Professional — covering all four MP modules: Create, Deliver & Support, Drive Stakeholder Value, High-Velocity IT, and Direct, Plan & Improve, in a single cohesive programme assessed by a practitioner on Day 5. No four separate exams. No four separate training courses. One programme. One assessment. One certificate.
Duration
5 Days
Price
$4,495
ITIL 4 Managing Professional is the standard for IT service management professionals who lead and manage IT-enabled services. It requires completing four separate modules — Create Deliver & Support (CDS), Drive Stakeholder Value (DSV), High-Velocity IT (HVIT), and Direct Plan & Improve (DPI) — each with its own PeopleCert exam at £350+ per attempt. The total cost typically runs to £8,000–£11,000 for the complete MP pathway. And yet, what makes someone an effective IT service management professional is not the ability to pass four multiple choice exams — it is the ability to design service value streams, optimise stakeholder interactions, apply DevOps and Agile principles to IT services, and drive continual improvement with data. XITSM builds this capability in a single cohesive programme.
Across five instructor-led days, XITSM covers all four ITIL 4 Managing Professional modules as an integrated body of knowledge: service value stream design, demand and capacity management, service desk design, stakeholder journey mapping, high-velocity IT operating models, continual improvement methodology, and governance for IT service management. Every session applies ITIL concepts to real IT service management scenarios rather than preparing for individual exam question banks.
On Day 5, participants design a comprehensive IT service management improvement programme for a simulated organisation, applying concepts from all four ITIL MP modules. A senior ITSM practitioner assesses the quality of the service design, improvement methodology, and stakeholder value creation. XITSM certificate and Practitioner Assessment Report issued. Aligned with ITIL 4 Managing Professional all four modules (CDS/DSV/HVIT/DPI), ISO 20000-1, DORA operational resilience (ITSM dimension), and SIAM (Service Integration and Management) methodology.
Hands-on service value stream mapping, continual improvement register design, stakeholder journey mapping, high-velocity IT operating model design, and a comprehensive service improvement programme design on Day 5.
Mentor-led sessions connecting ITIL 4 concepts to real IT service management challenges in cloud-native, DevOps, and multi-vendor environments — with explicit links to where each concept applies in practice.
Design and govern IT service management programmes that create measurable value for customers and organisations, applying ITIL 4 principles across all four Managing Professional domains in integrated service delivery contexts.
Design IT service value streams aligned to ITIL 4 CDS principles, integrating DevOps, Agile, and SRE practices into cohesive service delivery models
Map customer journeys and co-create service value with stakeholders using DSV methodology across internal and outsourced service delivery models
Apply high-velocity IT operating model principles to design IT service management capability for cloud-native and DevOps-oriented organisations
Lead continual improvement programmes using DPI methodology including measurement frameworks, improvement registers, and data-driven ITSM analysis
Govern multi-vendor service ecosystems using SIAM principles and ISO 20000-compliant service management system design
Meet DORA operational resilience obligations within ITSM frameworks including incident classification, BCM integration, and ICT third-party risk alignment
ITIL 4 Foundation certification or completion of XSEC (or equivalent foundational IT service management experience)
Minimum 2 years in an IT service management, IT operations, or service delivery role
Working knowledge of ITIL practices at foundation level — incident management, change management, and service desk operations
Organized by professional domains with comprehensive coverage
Master these in-demand skills through hands-on practice
A clear view of the roles this programme supports, what typically comes next, and where learners progress over time
Choose the learning format that works best for you and your team
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
Price per person
Group enrolments and early planning options available.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Credential
On successful completion of XITSM — Xcademia IT Service Management Practitioner, learners receive an Xcademia Certificate of Completion. This standalone certificate is issued directly by Xcademia and recognised by employers across the UK defence and security sector.
Everything you need to know about the certification exams
You will receive an Xcademia certificate of completion based on participation and successful completion of labs and scenario simulations.
Everything you need to know about this course
ITIL 4 MP requires completing four separate modules — each with its own training course (£1,500–£2,500 each) and PeopleCert exam (£350 each). Total cost typically runs to £8,000–£11,400. XITSM covers all four modules in a single 5-day programme with one practitioner assessment on Day 5. Less than a third of the total ITIL MP cost. The Practitioner Assessment Report documents applied ITSM design and improvement capability, not four MCQ pass rates.
Take the next step in your professional development