Last updated: 2 January 2026
Xcademia Ltd Global Terms and Conditions (v1.1)
Last updated: 28 December 2025
These Terms and Conditions apply to all training services, learning products, and related services provided by Xcademia Ltd (“Xcademia”, “we”, “us”, “our”). By booking, purchasing, accessing, or attending any Xcademia product or training, you agree to these Terms.
If you are booking on behalf of a business, you confirm you have authority to bind that business.
“Client” means the person or organisation purchasing the Training. “Learner” means the person attending or accessing the Training. “Booker” means the person placing the order on behalf of the Learner or Client. “Training” means instructor-led classroom, live virtual, onsite, blended, workshops, coaching, labs, and self-paced learning products provided by Xcademia. “Course” means the training product described at the time of purchase. “Digital Content” means online learning materials, downloadable resources, video, labs, portals, accounts, and access credentials. “Third-Party Awarding Body” means any external organisation that owns, administers, or awards examinations and professional certifications (for example CompTIA, AXELOS, ISACA, ISC2, PMI, Microsoft, AWS, etc). “Working Days” means Monday to Friday, excluding public holidays in England and Wales.
Xcademia is an independent professional training provider. Unless explicitly stated in writing, Xcademia is not an accredited training provider, examination institute, or certification authority of any Third-Party Awarding Body.
2.2 Training alignment
Where we reference an exam, framework, or standard, the Training may be aligned to published objectives or recognised best practices. Alignment does not mean endorsement, accreditation, authorisation, or certification by any Third-Party Awarding Body.
2.3 No guarantees of outcomes
Training can improve capability, but outcomes depend on the Learner and circumstances. Therefore, unless required by law:
We do not guarantee exam results, certification outcomes, employment, promotions, salary increases, or business outcomes.
We do not guarantee that any Third-Party Awarding Body will accept Training completion as meeting their eligibility requirements.
We may issue an Xcademia Certificate of Completion to confirm attendance and participation in a Course. This certificate is issued by Xcademia and is not an official certification issued by any Third-Party Awarding Body.
3.2 Certificates of Achievement
For certain Courses, we may issue an Xcademia Certificate of Achievement based on internal assessments, lab performance, coursework, or participation criteria described for that Course. This certificate:
Represents achievement measured against Xcademia’s internal criteria
Is not a substitute for any Third-Party Awarding Body certification or licence
Does not confer regulated professional status unless explicitly stated
3.3 Withholding certificates
We may withhold Xcademia certificates where:
payment is overdue
academic integrity rules are breached
the Learner is removed for misconduct
identity cannot be reasonably verified for remote delivery
A contract is formed when we accept your booking and payment (or when we confirm a purchase order in writing). If there is any conflict between:
these Terms
a proposal or booking confirmation
a purchase order
then these Terms apply unless we expressly agree otherwise in writing.
Quotations are valid for 7 days unless stated otherwise.
Prices exclude VAT and local taxes unless stated. Taxes are charged according to applicable law.
Bank charges, currency conversion fees, and international transfer costs are your responsibility.
Travel and accommodation are excluded unless included in writing.
Full payment is due before Training starts unless agreed otherwise in writing.
6.2 Purchase orders
If we accept a purchase order, it must state: course title, dates, delivery mode, price, tax, and billing contact.
6.3 Late payment
Where permitted by law and for business Clients, late payments may incur statutory interest and recovery costs.
6.4 Chargebacks and payment disputes
If you raise a chargeback or payment dispute, we may suspend access to Training and Digital Content while the dispute is investigated. We will provide evidence of service delivery, access logs, and communications to the payment provider.
Timetables, trainers, venues, and session details may change for operational reasons. We will use reasonable efforts to notify you.
7.2 Digital Content access and term
Digital Content access periods will be stated at purchase. If not stated, access is provided for a reasonable period determined by the product type. Access is personal to the Learner and not transferable.
7.3 Minimum technical requirements
You are responsible for ensuring you have adequate equipment, software, connectivity, and access permissions to participate.
We may update Course content to keep it current and practical. We may substitute trainers with appropriately qualified professionals. Minor updates do not entitle you to cancel. If a material change occurs, we will offer reasonable options.
This section is designed to be fair and enforceable globally, while preserving mandatory consumer protections.
9.1 Cancellation by Xcademia
We may cancel or reschedule due to circumstances beyond reasonable control (including trainer unavailability, venue issues, technical failures, or insufficient enrolment). If we cancel, you may choose:
a rescheduled date
an alternative delivery mode
a refund of fees paid for the affected Course
We are not responsible for your travel or accommodation costs unless required by law.
9.2 Cancellation by you (Instructor-led Courses)
To cancel, you must notify us in writing.
For business Clients (B2B):
31+ days before start date: refund minus reasonable admin costs
16 to 30 days: up to 50 percent charge (reflecting committed delivery costs)
0 to 15 days: up to 100 percent charge (delivery and trainer costs committed)
For individual consumers (B2C): We apply the same structure, but where consumer protection law requires a different remedy, your statutory rights apply and override.
9.3 Rescheduling by you (Instructor-led Courses)
Rescheduling is subject to availability and may attract reasonable admin and rebooking costs, particularly where trainer and venue costs have been committed.
9.4 Non-attendance
Non-attendance and partial attendance are treated as cancellation without notice and are non-refundable except where required by law.
Digital Content may be made available immediately after purchase. Where you request immediate access, you acknowledge that this may affect any cancellation rights that would otherwise apply to digital content under local consumer laws.
Where refunds are required by law, we may deduct a reasonable amount for the proportion of Digital Content already supplied or consumed, where permitted.
Any exam objectives referenced are owned by Third-Party Awarding Bodies.
Unless expressly agreed in writing, Xcademia does not sell exam vouchers and does not administer Third-Party certification exams.
You are responsible for checking eligibility, booking rules, technical requirements, and policies of the Third-Party Awarding Body.
Learners must behave professionally. We may remove a Learner without refund where there is:
harassment, discrimination, abuse, or disruption
cheating, impersonation, collusion, or misuse of assessments
unauthorised sharing of materials, labs, recordings, or credentials
cyber misuse of lab environments or networks
For training at a Client site, the Client must provide a safe environment and suitable facilities. If conditions are unsafe or unsuitable, we may pause or stop delivery. Fees may still be payable where costs have been incurred.
All Xcademia materials, including courseware, labs, designs, and platform content, remain Xcademia’s intellectual property or the property of our licensors. You may use them only for personal learning within the Course. You must not:
copy, share, resell, publish, or distribute materials
record sessions without written permission
share login credentials or allow unauthorised access
We may use technical measures to prevent misuse.
Unauthorised audio, video, screen recording, or photography during sessions is prohibited unless we agree in writing. This does not prevent lawful recording where required under applicable law (for example, accessibility or legal compliance), provided it is disclosed and limited to lawful purposes.
Each party must keep confidential information confidential and use it only for delivery and participation in Training, except where disclosure is required by law.
We process personal data in line with applicable data protection laws, including UK GDPR and other relevant legislation. Details are set out in our Privacy Policy. Where required, we may use third-party platforms (for example video conferencing and learning platforms) for delivery.
To the maximum extent permitted by law:
Our total liability for any claim is limited to the fees paid for the affected Course.
We are not liable for indirect losses, loss of profits, loss of data, or business interruption.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.
Learners are responsible for their own belongings. We accept no liability for loss or damage.
We are not liable for delay or failure caused by events beyond reasonable control, including severe weather, acts of government, outages, strikes, or similar disruptions.
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, unless mandatory local consumer laws require otherwise.
21.2 Mandatory consumer protections
If you are a consumer in a jurisdiction with non-excludable rights, those rights apply and override any conflicting terms.
Nothing in these Terms affects your statutory rights under UK consumer law.
United States
No warranties or guarantees are provided except where required by law. Training is provided for professional development and does not guarantee exam outcomes or employment.
Australia
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to remedies for a major failure and to compensation for any other reasonably foreseeable loss or damage, as required by law.
Middle East and International
Mandatory local consumer protections apply where required by law.
We may update these Terms from time to time. The version published at the time of purchase applies to that purchase, unless a change is required by law.
Xcademia Ltd (UK incorporated) Email: info@xcademia.com
Website: xcademia.com