Xcademia

Core 5: IT Service, Governance & Compliance

IT Service, Governance & Compliance

Master ITIL, governance frameworks, and compliance standards

ITIL Service Desk - Live Status
Q1 2025 Operations
πŸ“‹
24
Open
πŸ”§
18
In Progress
βœ“
142
Resolved
🚨
2
Critical
SLA Compliance Rate97.8%
πŸ“Š Target: 95%⏱️ Avg Response: 12minβœ“ ISO 20000
πŸ›‘οΈ
+8%
99.2%
Compliance Score
πŸ“‹
+12%
48/50
Audit Pass Rate
πŸ“š
Active Frameworks
πŸŽ“
ITIL v4
Certified
βœ“
ISO 20000
Compliant
πŸ“Š
COBIT 2019
Aligned
πŸ”„
Change Management
Changes Approved28/30
Risk Incidents0 Critical
Service Availability99.98%

Learning Tracks & Certifications

Mentor-led. Hands-on. Job-ready.

Certs: Various certifications available

Prerequisites: Check with advisor

  • Comprehensive training
  • Hands-on labs
  • Mentor support
  • Career-ready skills
View Courses

Certs: Various certifications available

Prerequisites: Check with advisor

  • Comprehensive training
  • Hands-on labs
  • Mentor support
  • Career-ready skills
View Courses

Certs: Various certifications available

Prerequisites: Check with advisor

  • Comprehensive training
  • Hands-on labs
  • Mentor support
  • Career-ready skills
View Courses

Certs: Various certifications available

Prerequisites: Check with advisor

  • Comprehensive training
  • Hands-on labs
  • Mentor support
  • Career-ready skills
View Courses

Certs: Various certifications available

Prerequisites: Check with advisor

  • Comprehensive training
  • Hands-on labs
  • Mentor support
  • Career-ready skills
View Courses

Certs: Various certifications available

Prerequisites: Check with advisor

  • Comprehensive training
  • Hands-on labs
  • Mentor support
  • Career-ready skills
View Courses

Certs: Various certifications available

Prerequisites: Check with advisor

  • Comprehensive training
  • Hands-on labs
  • Mentor support
  • Career-ready skills
View Courses

Certs: Various certifications available

Prerequisites: Check with advisor

  • Comprehensive training
  • Hands-on labs
  • Mentor support
  • Career-ready skills
View Courses

Certs: Various certifications available

Prerequisites: Check with advisor

  • Comprehensive training
  • Hands-on labs
  • Mentor support
  • Career-ready skills
View Courses

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