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3-Day Instructor-Led Programme
Become confident supporting Windows users with structured troubleshooting, secure configuration basics, and clear support workflows.
Duration
3 Days
Price
$2,599
(was $1,999)
Pricing applies to the current cohort only. Book now to secure this rate.
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Windows Support Specialist (X-WSS) is a hands-on programme for support professionals who want to go beyond basic “how-to” fixes and develop a consistent method for diagnosing and resolving Windows issues. You will cover the realities of user support, device health, and maintaining stability in live environments.
Delivered through mentor-led sessions, you will work through practical scenarios that mirror real desktop support tickets, including slow devices, login problems, update failures, driver and peripheral issues, and recovery situations. You will practise gathering evidence, applying safe remediation steps, and writing clean updates that reduce repeat contacts.
Over three days, you will build a support toolkit you can apply immediately: troubleshooting playbooks, escalation packs, and practical templates for communication and documentation. Aligned with recognised best practices including ISO, GDPR, NIST and SOC 2, ensuring skills remain practical and deployable in real organisations. All prices are exclusive of VAT (where applicable). Group enrolments and custom packages available.
Guided labs for diagnosis, remediation, recovery, and prevention using realistic desktop support tickets.
Mentor-led walkthroughs, fix clinics, and feedback on troubleshooting method and customer communication.
Specialist workflows for triage, resolution, escalation, and stabilisation in Windows environments.
Design a repeatable Windows troubleshooting workflow.
Analyse common incidents using evidence-based steps
Implement safe remediation for performance and stability issues
Lead professional escalation with clear context and logs.
Communicate confidently with users under pressure.
Evaluate update and driver failures with risk controls.
Familiarity with Windows desktop use
Basic IT support or service desk exposure
Comfortable following troubleshooting steps
Step-by-step learning journey from basics to professional practice
Master these in-demand skills through hands-on practice
A clear view of the roles this programme supports, what typically comes next, and where learners progress over time
Choose the learning format that works best for you and your team
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
Price per person
Group enrolments and early planning options available.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Everything you need to know about the certification exams
You will receive an Xcademia Certificate of Achievement based on strong performance across labs, scenario simulations, and the quality of troubleshooting documentation.
Everything you need to know about this course
Completion recognises attendance and participation. Achievement recognises strong performance in practical labs, scenario simulations, and high-quality troubleshooting documentation.
Take the next step in your professional development