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2-Day Instructor-Led Programme
Diagnose and fix real-world Wi-Fi and remote-working issues from home routers to enterprise VPN connectivity. Use structured troubleshooting, evidence notes, and support workflows that reduce repeat incidents and escalations.
Duration
2 Days
Price
$1,899
(was $1,799)
Pricing applies to the current cohort only. Book now to secure this rate.
Remote work failures are rarely “just the internet”. Support teams must handle a messy reality: home Wi-Fi interference, weak signal zones, ISP instability, DNS issues, device configuration, and VPN behaviours that change across networks. This programme gives you a structured, support-ready approach to diagnosing and resolving these issues quickly and professionally.
Delivered in a mentor-led format, the course uses practical scenarios drawn from real service desk and desktop support environments. You will learn how to isolate whether a problem is the user device, the local network, the ISP path, or the enterprise edge. You will also practise evidence-based troubleshooting and communication that improves first-contact resolution and makes escalations faster and cleaner when needed.
By the end of the programme, you will be able to support remote workers confidently, reduce downtime, and provide clear, escalation-ready notes for network and security teams. The skills are immediately applicable to service desk, desktop support, and network support roles.
Troubleshooting drills using remote-worker case packs, Wi-Fi diagnostics, and VPN connectivity scenarios.
Mentor-led walkthroughs, live diagnostics clinics, and support note reviews.
Practical connectivity support skills for remote work environments and enterprise access.
Analyse remote worker incidents to isolate fault domains.
Implement structured Wi-Fi troubleshooting and validation steps.
Evaluate home network issues including DNS and DHCP behaviours.
Design escalation-ready evidence notes for complex cases.
Communicate clear guidance to remote users under pressure.
Lead consistent triage workflows that improve resolution speed.
Basic IT support knowledge and confidence using Windows or macOS.
Familiarity with home Wi-Fi concepts is helpful but not required.
Suitable for service desk and desktop support practitioners.
Step-by-step learning journey from basics to professional practice
Master these in-demand skills through hands-on practice
Choose the learning format that works best for you and your team
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
Price per person
Group enrolments and early planning options available.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Everything you need to know about the certification exams
This is a practical, role-focused programme. There is no external exam. Learners receive an Xcademia Certificate of Completion upon meeting participation and completion requirements.
Everything you need to know about this course
No. This programme is vendor-neutral and focused on real remote support scenarios.
Take the next step in your professional development