4-Day Instructor-Led Programme
Learn to configure and manage the ServiceNow platform for enterprise IT operations. Master users, workflows, SLAs, and platform administration essentials.
Duration
4 Days
Price
$2,999
As organisations rely on digital workflows to manage IT services, the role of a ServiceNow administrator becomes critical. This course provides comprehensive training on configuring and managing the ServiceNow platform to support enterprise IT operations.
Participants will learn how to manage users and groups, configure SLAs, design workflows, and handle notifications and data imports. The course also covers update sets, application scope, and best practices for maintaining a stable and scalable ServiceNow environment.
Aligned with the ServiceNow Certified System Administrator, this programme prepares learners to administer ServiceNow instances effectively and support IT service management processes across organisations.
Configure and manage ServiceNow environments through practical labs and real-world scenarios.
Expert-led sessions focused on platform configuration, workflows, and administration best practices.
Develop the skills needed to manage and optimise ServiceNow platforms in enterprise environments.
Configure and manage ServiceNow platform components
Administer users, roles, and access controls
Design and implement workflows and SLAs
Manage data imports and system updates
Configure notifications and automation
Apply best practices for platform governance
Basic understanding of IT service management (ITSM)
Familiarity with web applications or databases
Interest in ServiceNow platform administration
Step-by-step learning journey from basics to professional practice
Master these in-demand skills through hands-on practice
A clear view of the roles this programme supports, what typically comes next, and where learners progress over time
Choose the learning format that works best for you and your team
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
Price per person
Group enrolments and early planning options available.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Everything you need to know about the certification exams
Credential
On successful completion of ServiceNow System Administrator Training, learners receive an Xcademia Certificate of Completion. This standalone certificate is issued directly by Xcademia and is aligned with globally recognised frameworks and best practices.
Everything you need to know about this course
Yes, it is suitable for those new to ServiceNow with basic IT knowledge.
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