3-Day Instructor-Led Programme
Master ServiceNow ITSM through mentor-led configuration and real-world service delivery scenarios. Design workflows, SLAs, and service experiences aligned with ServiceNow CIS-ITSM objectives.
Duration
3 Days
Price
$1,999
This mentor-led ServiceNow IT Service Management (ITSM) programme is designed to equip professionals with the practical skills required to configure, manage, and optimise IT services within the ServiceNow platform. The course focuses on real-world service delivery challenges, enabling learners to build solutions that improve operational efficiency and user experience.
Learners will explore core ITSM capabilities including incident, problem, change, and request management, alongside SLA configuration and service portal customisation. Through practical scenarios, participants will understand how to design workflows, automate fulfilment processes, and align IT services with business needs.
Aligned with ServiceNow CIS-ITSM objectives, this programme prepares learners for both day-to-day platform responsibilities and certification readiness. By the end, participants will be able to confidently manage ITSM modules, enhance service quality, and support continuous improvement initiatives.
Practical labs and scenario simulations configuring real ITSM workflows in ServiceNow.
Guided sessions with industry mentors focused on real-world ITSM implementations.
Job-ready skills in ITSM configuration, automation, and service optimisation.
Design ITSM workflows in ServiceNow
Analyse service performance and SLAs
Implement request and incident automation
Evaluate ITSM process effectiveness
Communicate service improvements clearly
Lead service optimisation initiatives
Basic understanding of IT service management
Familiarity with web-based applications
Exposure to IT support environments
Organized by professional domains with comprehensive coverage
Master these in-demand skills through hands-on practice
A clear view of the roles this programme supports, what typically comes next, and where learners progress over time
Choose the learning format that works best for you and your team
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
Price per person
Group enrolments and early planning options available.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Everything you need to know about the certification exams
Credential
On successful completion of ServiceNow IT Service Management Training, learners receive an Xcademia Certificate of Completion. This standalone certificate is issued directly by Xcademia and is aligned with globally recognised frameworks and best practices.
Everything you need to know about this course
This is a professional-level course; basic ITSM knowledge is recommended.
Take the next step in your professional development
