3-Day Instructor-Led Programme
Manage IT infrastructure using ServiceNow ITOM tools and automation. Learn discovery, service mapping, and event-driven operations management.
Duration
3 Days
Price
$2,799
As organisations move toward proactive IT operations, visibility and automation across infrastructure become essential. This course provides in-depth training on ServiceNow IT Operations Management (ITOM), enabling teams to monitor, manage, and optimise IT environments.
Participants will learn how to use discovery to identify infrastructure assets, map services to business processes, and implement event management for real-time monitoring. The course also covers operational intelligence and cloud management integration to support modern hybrid and cloud environments.
Aligned with the ServiceNow Certified Implementation Specialist – ITOM, this programme prepares learners to implement ITOM solutions that improve service visibility, reduce downtime, and enhance operational efficiency.
Implement ITOM solutions including discovery, service mapping, and event management in real-world scenarios.
Expert-led sessions focused on infrastructure visibility, automation, and IT operations optimisation.
Develop skills to manage and optimise IT operations using ServiceNow ITOM tools.
Implement discovery to identify IT assets
Map services and dependencies across infrastructure
Configure event management and alerting
Use operational intelligence for monitoring and insights
Integrate ITOM with cloud environments
Apply best practices for IT operations management
Basic understanding of IT infrastructure and networking
Familiarity with ServiceNow platform fundamentals
Knowledge of IT operations or cloud environments
Step-by-step learning journey from basics to professional practice
Master these in-demand skills through hands-on practice
A clear view of the roles this programme supports, what typically comes next, and where learners progress over time
Choose the learning format that works best for you and your team
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
Price per person
Group enrolments and early planning options available.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Everything you need to know about the certification exams
Credential
On successful completion of ServiceNow IT Operations Management Training, learners receive an Xcademia Certificate of Completion. This standalone certificate is issued directly by Xcademia and is aligned with globally recognised frameworks and best practices.
Everything you need to know about this course
No, basic knowledge of IT infrastructure and ServiceNow is recommended.
Take the next step in your professional development
