2-Day Instructor-Led Programme
Configure and manage HR workflows using ServiceNow HRSD. Design employee self-service, case management, and lifecycle processes.
Duration
2 Days
Price
$1,999
As organisations prioritise employee experience and digital HR transformation, ServiceNow HR Service Delivery (HRSD) plays a key role in streamlining HR operations. This course provides practical training on configuring HRSD solutions to support modern HR teams.
Participants will learn how to manage HR cases, build knowledge bases, and design employee self-service portals. The course also covers onboarding and offboarding workflows, enabling organisations to automate employee lifecycle processes efficiently.
By the end of this programme, learners will be able to implement HRSD solutions that improve service delivery, enhance employee engagement, and ensure consistent HR operations across the organisation.
Configure HRSD modules and build employee workflows using real-world HR scenarios.
Expert-led sessions focused on HR automation, case management, and employee experience design.
Develop practical skills to implement and manage HR service delivery solutions.
Configure HR Service Delivery modules in ServiceNow
Manage HR cases and workflows
Build and maintain HR knowledge bases
Design employee self-service portals
Automate onboarding and offboarding processes
Improve HR service delivery and employee experience
Basic understanding of HR processes
Familiarity with ServiceNow platform (recommended)
Interest in HR technology and automation
Step-by-step learning journey from basics to professional practice
Master these in-demand skills through hands-on practice
A clear view of the roles this programme supports, what typically comes next, and where learners progress over time
Choose the learning format that works best for you and your team
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
Price per person
Group enrolments and early planning options available.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Everything you need to know about the certification exams
You will receive an Xcademia certificate of completion based on participation and successful completion of labs and scenario simulations.
Credential
On successful completion of ServiceNow HR Service Delivery Practitioner, learners receive an Xcademia Certificate of Completion. This standalone certificate is issued directly by Xcademia and is aligned with globally recognised frameworks and best practices.
Everything you need to know about this course
Yes, it is designed for HR professionals and ServiceNow users.
Take the next step in your professional development
