2-Day Instructor-Led Programme
Bridge from IT support into cybersecurity with core security concepts, threats, and controls. Develop mentor-led skills through practical scenarios to identify risks and support secure operations.
Duration
2 Days
Price
$1,799
Cybersecurity awareness is now an essential skill for IT support professionals. Support teams frequently encounter early indicators of security incidents, user reports of suspicious activity, or unusual system behaviour. Understanding how to respond responsibly and safely is critical to protecting organisational systems and users.
Through mentor-led sessions and practical scenarios, learners explore the foundations of cybersecurity from an IT support perspective. The programme introduces core concepts such as threat awareness, authentication security, safe system handling, and recognising potential security risks within everyday support tasks.
Participants also learn how support teams interact with security operations teams, how incidents are escalated, and how support professionals can contribute to maintaining a secure environment. By the end of the course, learners will have the foundational knowledge needed to begin progressing into cybersecurity-focused career pathways.
Practical scenario exercises exploring common security risks, safe troubleshooting actions, and incident awareness cases.
Experienced mentors guide learners through real workplace security scenarios and explain safe operational responses.
Security-aware support skills that prepare learners for entry-level cybersecurity and SOC pathways.
Analyse common cybersecurity threats and risks
Implement secure handling practices during support
Evaluate identity and access protection methods
Diagnose indicators of potential security incidents
Communicate security concerns clearly and responsibly
Design escalation workflows for security-related issues
Basic understanding of computer systems and operating systems.
Familiarity with IT support or service desk environments.
Interest in cybersecurity concepts and practices.
Step-by-step learning journey from basics to professional practice
Master these in-demand skills through hands-on practice
A clear view of the roles this programme supports, what typically comes next, and where learners progress over time
Choose the learning format that works best for you and your team
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
Price per person
Group enrolments and early planning options available.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Everything you need to know about the certification exams
You will receive an Xcademia certificate of completion based on participation and successful completion of labs and scenario simulations.
Credential
On successful completion of Security Foundations for IT Support, learners receive an Xcademia Certificate of Completion. This standalone certificate is issued directly by Xcademia and is aligned with globally recognised frameworks and best practices.
Everything you need to know about this course
Yes. The course is designed for learners with basic IT knowledge who want to move towards cybersecurity roles.
Take the next step in your professional development