3-Day Instructor-Led Programme
Design Salesforce Service Cloud solutions through mentor-led sessions and practical scenarios focused on real customer service operations. Build expertise in case management, SLAs, and support automation aligned with Service Cloud Consultant certification.
Duration
3 Days
Price
$1,997
The Salesforce Service Cloud Consultant Training equips professionals with the skills to design and implement customer service solutions using Salesforce Service Cloud. This mentor-led programme focuses on practical scenarios that reflect real support environments, enabling learners to improve service delivery, case resolution, and customer satisfaction.
Participants will explore key capabilities such as case management, entitlements, service level agreements (SLAs), and knowledge base design. The course also covers Omni-Channel routing, self-service portal design, and Einstein for Service, helping learners build intelligent and efficient support systems.
Aligned with the Salesforce Certified Service Cloud Consultant exam objectives, this training prepares learners to translate business service requirements into scalable Salesforce solutions. By combining configuration expertise with customer experience strategies, participants will be ready to support modern, high-performing service teams.
Configure Service Cloud solutions through real-world support scenarios and guided labs.
Interactive mentor-led sessions with live demos and practical service use cases.
Develop job-ready skills in customer service optimisation and CRM consulting.
Design scalable Service Cloud solutions
Analyse service processes for optimisation
Implement SLAs and entitlement models
Evaluate AI capabilities for service automation
Communicate customer experience strategies
Lead Service Cloud implementation projects
Basic understanding of customer service processes
Familiarity with CRM systems
Prior Salesforce exposure recommended
Organized by professional domains with comprehensive coverage
Master these in-demand skills through hands-on practice
A clear view of the roles this programme supports, what typically comes next, and where learners progress over time
Choose the learning format that works best for you and your team
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
Price per person
Group enrolments and early planning options available.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Everything you need to know about the certification exams
Credential
On successful completion of Salesforce Service Cloud Consultant Training, learners receive an Xcademia Certificate of Completion. This standalone certificate is issued directly by Xcademia and is aligned with globally recognised frameworks and best practices.
Everything you need to know about this course
Basic familiarity is recommended but not mandatory.
Take the next step in your professional development
