Save $100 on this intake
Limited seats available at this price
3-Day Instructor-Led Programme
Master TCP/IP fundamentals and subnetting skills needed for real support troubleshooting. Learn through mentor-led sessions and practical scenarios that translate theory into day-to-day ticket resolution.
Duration
3 Days
Price
$2,099
(was $1,999)
Pricing applies to the current cohort only. Book now to secure this rate.
This course builds the networking knowledge that support teams rely on every day, with a clear focus on TCP/IP and subnetting. You will learn how addressing, routing decisions, and name resolution connect to real symptoms seen in tickets, such as “can’t reach the server”, “VPN connected but nothing works”, or “some sites load, others don’t”.
Delivered in mentor-led sessions, the programme uses practical scenarios to help you interpret outputs, form a diagnosis, and take safe first-line actions. Subnetting is taught as a practical skill, not a maths exercise, with step-by-step methods designed for speed and accuracy under pressure.
By the end, you will be able to communicate more effectively with network engineers, reduce mis-escalations, and produce higher-quality troubleshooting notes. You will also leave with a personal subnetting cheat sheet and a structured approach to analysing TCP/IP issues in workplace environments.
Guided troubleshooting scenarios, subnetting drills, and ticket-style diagnostics practice.
Mentor-led sessions with live walkthroughs, coached practice, and structured feedback on working.
Support-ready TCP/IP understanding and subnetting confidence for faster triage and escalation.
Analyse TCP/IP traffic flow to isolate faults.
Implement fast, accurate subnet calculations under pressure.
Evaluate whether addressing and masks are correct.
Communicate routing and DNS findings clearly.
Design a repeatable troubleshooting workflow for tickets.
Evaluate escalation thresholds using captured evidence.
Basic comfort using a computer and workplace applications.
Helpful (not required): basic networking awareness (Wi-Fi, routers, IP addresses).
For live online delivery: ability to follow along on Windows or macOS with stable internet.
Step-by-step learning journey from basics to professional practice
Master these in-demand skills through hands-on practice
Choose the learning format that works best for you and your team
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
Price per person
Group enrolments and early planning options available.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Everything you need to know about the certification exams
You will receive an Xcademia Certificate of Completion based on participation and completion of practical exercises.
Everything you need to know about this course
Yes. We teach subnetting with practical, repeatable methods designed for speed and confidence, backed by coached drills and clear checking techniques.
Take the next step in your professional development