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2-Day Instructor-Led Programme
Build job-ready networking support skills to diagnose and fix everyday connectivity issues. Learn through mentor-led sessions and practical scenarios covering Wi-Fi, DHCP/DNS, VPN basics, and structured triage.
Duration
2 Days
Price
$1,999
(was $1,799)
Pricing applies to the current cohort only. Book now to secure this rate.
Network Support Technician (X-NST) is designed for support professionals who need to troubleshoot networks confidently without becoming network engineers. You will learn the real-world fundamentals that sit behind common tickets, from “Wi-Fi keeps dropping” to “VPN won’t connect”, and how to respond quickly with a consistent method.
In mentor-led sessions, you will work through practical scenarios that mirror service desk and desktop support work. You will practise collecting the right information, running basic checks, isolating root causes, and applying safe fixes for common issues across home working and office environments.
This course emphasises structured triage and clear escalation, helping you reduce resolution times and improve the quality of handover to networking teams. You will also complete assessed practical tasks to earn a Certificate of Achievement, demonstrating capability rather than attendance alone.
Ticket-style practical scenarios with guided checks, fixes, and escalation notes.
Mentor-led sessions with live troubleshooting walkthroughs, feedback, and mentor clinics for real support questions.
Support-level networking competence aligned to real service desk workflows and KPIs.
Analyse connectivity symptoms using a structured triage method.
Implement safe first-line fixes for common Wi-Fi issues.
Evaluate DHCP and DNS faults using basic checks.
Communicate clear escalation notes with supporting evidence.
Design a repeatable support runbook for networking tickets.
Evaluate VPN connectivity problems and escalation thresholds.
Comfortable using a computer and basic workplace applications.
Completion of a basic networking fundamentals course or equivalent experience.
Ability to follow along on a Windows or macOS device (admin rights not required, but helpful for some checks
Step-by-step learning journey from basics to professional practice
Master these in-demand skills through hands-on practice
A clear view of the roles this programme supports, what typically comes next, and where learners progress over time
Choose the learning format that works best for you and your team
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
Price per person
Group enrolments and early planning options available.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Everything you need to know about the certification exams
You will receive an Xcademia Certificate of Achievement based on successful completion of practical scenario assessments and the triage write-up.
Credential
On successful completion of Network Support Technician, learners receive an Xcademia Certificate of Completion. This standalone certificate is issued directly by Xcademia and is aligned with globally recognised frameworks and best practices.
Everything you need to know about this course
Yes. It is designed around support tickets and practical scenarios, focusing on what first-line and second-line support teams actually do to diagnose, fix, and escalate network issues.
Take the next step in your professional development
