Course Overview
Modern organisations increasingly rely on strong authentication systems such as multi-factor authentication (MFA) and passwordless sign-in methods to protect user accounts and organisational data. IT support professionals play a critical role in helping users access systems securely while preventing unauthorised account access.
This mentor-led programme introduces the practical support workflows used to manage authentication issues, assist with MFA setup, and handle account recovery requests safely. Learners explore common user problems including lost devices, MFA verification failures, and password reset scenarios.
Through practical scenarios and real-world examples, participants learn safe support practices for identity protection. The course emphasises responsible account recovery procedures, protecting user identities, and recognising suspicious account activity during support interactions.
Hands-On Learning
Scenario-based exercises exploring MFA troubleshooting, secure account resets, and passwordless authentication support.
Mentor-Led Sessions
Experienced mentors demonstrate real-world authentication support cases and safe account recovery workflows.
Career-Ready Skills
Identity protection and authentication troubleshooting skills used in service desks and IT support teams.
Learning Outcomes
Analyse common authentication problems in workplace environments
Implement safe account recovery and reset procedures
Evaluate MFA and passwordless authentication methods
Diagnose common sign-in and identity verification issues
Communicate identity protection practices to users
Apply escalation procedures for identity-related incidents
Prerequisites
Basic understanding of IT support environments.
Familiarity with user account management concepts.
Interest in identity security and authentication systems.
Detailed Syllabus
Step-by-step learning journey from basics to professional practice
Topics Covered
- Introduction to modern authentication systems
- Understanding identity protection principles
- Support environment orientation
Skills You'll Gain
Master these in-demand skills through hands-on practice
Career Progression
A clear view of the roles this programme supports, what typically comes next, and where learners progress over time
Ways to Learn
Choose the learning format that works best for you and your team
Live Online
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
- Live instructor interaction (real-time)
- Trainer-led walkthroughs and real examples
- Guided resources and session notes provided
- Structured Q&A and practical discussion
Price per person
Group enrolments and early planning options available.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Prefer a Faster, Personalised Route into IT?
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Exam & Certification Information
Everything you need to know about the certification exams
Important Information
You will receive an Xcademia certificate of completion based on participation and successful completion of labs and scenario simulations.
Credential
Certificate of Completion
On successful completion of MFA, Passwordless & Account Protection, learners receive an Xcademia Certificate of Completion. This standalone certificate is issued directly by Xcademia and is aligned with globally recognised frameworks and best practices.
Frequently Asked Questions
Everything you need to know about this course
MFA is a security method that requires users to verify their identity using two or more authentication factors during sign-in.
Ready to Start Your Learning Journey?
Take the next step in your professional development