1-Day Instructor-Led Programme
Learn how to support secure authentication systems through mentor-led sessions and practical scenarios.
Duration
1 Day
Price
$899
Modern organisations increasingly rely on strong authentication systems such as multi-factor authentication (MFA) and passwordless sign-in methods to protect user accounts and organisational data. IT support professionals play a critical role in helping users access systems securely while preventing unauthorised account access.
This mentor-led programme introduces the practical support workflows used to manage authentication issues, assist with MFA setup, and handle account recovery requests safely. Learners explore common user problems including lost devices, MFA verification failures, and password reset scenarios.
Through practical scenarios and real-world examples, participants learn safe support practices for identity protection. The course emphasises responsible account recovery procedures, protecting user identities, and recognising suspicious account activity during support interactions.
Scenario-based exercises exploring MFA troubleshooting, secure account resets, and passwordless authentication support.
Experienced mentors demonstrate real-world authentication support cases and safe account recovery workflows.
Identity protection and authentication troubleshooting skills used in service desks and IT support teams.
Analyse common authentication problems in workplace environments
Implement safe account recovery and reset procedures
Evaluate MFA and passwordless authentication methods
Diagnose common sign-in and identity verification issues
Communicate identity protection practices to users
Apply escalation procedures for identity-related incidents
Basic understanding of IT support environments.
Familiarity with user account management concepts.
Interest in identity security and authentication systems.
Step-by-step learning journey from basics to professional practice
Master these in-demand skills through hands-on practice
A clear view of the roles this programme supports, what typically comes next, and where learners progress over time
Choose the learning format that works best for you and your team
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
Price per person
Group enrolments and early planning options available.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Everything you need to know about the certification exams
You will receive an Xcademia certificate of completion based on participation and successful completion of labs and scenario simulations.
Credential
On successful completion of MFA, Passwordless & Account Protection, learners receive an Xcademia Certificate of Completion. This standalone certificate is issued directly by Xcademia and is aligned with globally recognised frameworks and best practices.
Everything you need to know about this course
MFA is a security method that requires users to verify their identity using two or more authentication factors during sign-in.
Take the next step in your professional development
