4-Day Instructor-Led Programme
Build operational ITSM capability through mentor-led training using practical scenarios aligned to ITIL 4 Practice Manager practices. Strengthen incident, change, problem, and request management with monitoring and continuous improvement.
Duration
4 Days
Price
$2,198
ITSM Practice Management is a mentor-led programme designed for professionals responsible for managing and improving IT service operations. It focuses on the practical application of key ITIL 4 practices, enabling learners to handle incidents, changes, problems, and service requests effectively in real organisational environments.
Through practical scenarios, participants will explore how service management practices operate together to deliver consistent, reliable services. The programme emphasises real-world workflows, operational decision-making, and performance improvement, helping learners move beyond theory into execution.
Across four days, learners will develop practical outputs such as process workflows, service improvement plans, and operational checklists. The training supports building efficient, scalable service operations aligned with organisational goals and user expectations.
Operational scenarios, workflow design, and service management simulations.
Expert-led sessions focused on real-world ITSM operations and decision-making.
Managing and improving IT service operations effectively.
Design ITSM operational workflows
Analyse incidents and service disruptions
Implement service management practices
Lead operational improvement initiatives
Communicate service performance effectively
Evaluate ITSM practice effectiveness
Basic understanding of IT service management
Experience in IT support or operations
Familiarity with organisational processes
Step-by-step learning journey from basics to professional practice
Master these in-demand skills through hands-on practice
A clear view of the roles this programme supports, what typically comes next, and where learners progress over time
Choose the learning format that works best for you and your team
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
Price per person
Group enrolments and early planning options available.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Everything you need to know about the certification exams
Credential
On successful completion of ITSM Practice Management, learners receive an Xcademia Certificate of Completion. This standalone certificate is issued directly by Xcademia and is aligned with globally recognised frameworks and best practices.
Everything you need to know about this course
It is best suited for professionals with some ITSM or support experience.
Take the next step in your professional development