5-Day Instructor-Led Programme
Advance your ITIL expertise with Managing Professional modules covering value streams, high-velocity IT, and service delivery. Build practical skills to manage modern IT services and drive business value.
Duration
5 Days
Price
$2,995
ITSM Managing Professional Programme is an advanced programme designed to develop practical expertise in managing modern IT-enabled services.
Aligned with ITIL 4, the course supports learners progressing toward the Managing Professional (MP) designation governed by PeopleCert.
Participants gain deep knowledge across key ITIL modules including Create, Deliver & Support (CDS), Drive Stakeholder Value (DSV), High-Velocity IT (HVIT), and Direct, Plan & Improve (DPI).
The programme focuses on applying ITIL concepts in real-world scenarios—covering service value streams, stakeholder engagement, agile and DevOps integration, and continual improvement.
Work through real-world service management scenarios and value stream exercises.
Guided by experienced ITSM professionals with practical implementation insights.
Build advanced capabilities to lead IT service delivery and transformation initiatives.
Apply advanced ITIL 4 concepts in real environments
Manage IT service value streams effectively
Integrate Agile and DevOps with ITSM
Improve stakeholder value and engagement
Lead service delivery and improvement initiatives
Prepare for ITIL Managing Professional certification
ITIL 4 Foundation certification recommended
Experience in IT service management or IT operations
Understanding of ITSM concepts
Step-by-step learning journey from basics to professional practice
Master these in-demand skills through hands-on practice
A clear view of the roles this programme supports, what typically comes next, and where learners progress over time
Choose the learning format that works best for you and your team
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
Price per person
Group enrolments and early planning options available.
Custom quotes for teams and organisations
We come to you. Training delivered at your workplace for teams of 6 or more.
Custom pricing based on:
No obligation. Response within 1 business day.
Classroom training at a professional venue. Ideal for focused, immersive learning.
Custom pricing based on:
No obligation. Response within 1 business day.
Combine online and in-person learning for maximum flexibility and impact.
Timeline tailored to learner availability
Custom pricing based on:
No obligation. Response within 1 business day.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Everything you need to know about the certification exams
Credential
On successful completion of ITSM Managing Professional Programme, learners receive an Xcademia Certificate of Completion. This standalone certificate is issued directly by Xcademia and is aligned with globally recognised frameworks and best practices.
Everything you need to know about this course
IT professionals looking to advance their ITSM expertise and move into leadership roles.
Take the next step in your professional development