3-Day Instructor-Led Programme
Learn ITIL 4 Foundation concepts including service management, value systems, and practices. Build a strong understanding of modern IT service delivery and continuous improvement.
Duration
3 Days
Price
$1,795
Service Management Foundations Training provides a comprehensive introduction to modern IT service management principles and practices.
The course is aligned with ITIL 4 and supports learners preparing for certification governed by PeopleCert.
Participants gain a clear understanding of the Service Value System (SVS), guiding principles, and key ITIL practices that enable organisations to co-create value through IT services.
Through practical examples and interactive sessions, learners build foundational knowledge required to pursue certification and apply ITSM best practices in real-world environments.
Interactive exercises to understand ITIL concepts and service management practices.
Delivered by experienced ITSM professionals with real-world insights.
Build a strong foundation for IT service management and certification readiness.
Understand ITIL 4 concepts and terminology
Explain the Service Value System and value chain
Apply ITIL guiding principles in practice
Identify key ITIL practices and their purpose
Support continual improvement initiatives
Prepare for ITIL 4 Foundation certification
Basic understanding of IT or business operations
Interest in IT service management
No prior ITIL knowledge required
Step-by-step learning journey from basics to professional practice
Master these in-demand skills through hands-on practice
A clear view of the roles this programme supports, what typically comes next, and where learners progress over time
Choose the learning format that works best for you and your team
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
Price per person
Group enrolments and early planning options available.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Everything you need to know about the certification exams
Credential
On successful completion of Service Management Foundations, learners receive an Xcademia Certificate of Completion. This standalone certificate is issued directly by Xcademia and is aligned with globally recognised frameworks and best practices.
Everything you need to know about this course
Anyone involved in IT service management or looking to start a career in ITSM.
Take the next step in your professional development