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2-Day Instructor-Led Programme
A practical introduction to workplace IT support covering devices, user accounts, file systems, tickets, and structured troubleshooting.
Duration
2 Days
Price
$1,899
(was $1,799)
Pricing applies to the current cohort only. Book now to secure this rate.
The IT Support Starter programme is designed to help individuals step confidently into entry-level IT support roles. It focuses on the real tasks performed by service desk and junior support teams, not theory-heavy IT concepts. Learners build a solid understanding of how workplace IT actually operates day to day.
Delivered in a mentor-led format, the course emphasises practical scenarios such as setting up devices, managing user access, handling files and folders, and responding to common support requests. Learners are guided through the mindset and workflow expected in professional IT environments, including how to think in terms of tickets, priorities, and customer impact.
By the end of the programme, participants are equipped with job-ready fundamentals, a structured troubleshooting approach, and the confidence to operate effectively in a junior IT support or service desk role.
Guided practical exercises and real-world support scenarios
Live instruction with walkthroughs, examples, and Q&A
Foundation skills aligned to entry-level IT support roles
Analyse common workplace IT support requests and user issues
Apply a structured troubleshooting approach to basic technical problems
Implement correct steps for device and account-related tasks
Communicate clearly with users using service desk best practices
Evaluate when to resolve issues independently and when to escalate
Operate confidently within an IT support or service desk environment
No prior IT experience is required. This course suits beginners, career switchers, students, and professionals seeking a foundation for entry-level IT support roles.
Step-by-step learning journey from basics to professional practice
Master these in-demand skills through hands-on practice
Choose the learning format that works best for you and your team
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
Price per person
Group enrolments and early planning options available.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Everything you need to know about the certification exams
This is an Xcademia role-based programme focused on practical skill development. There is no external exam. Learners receive an Xcademia Certificate of Achievement upon successful completion of the programme.
Everything you need to know about this course
This programme is role-focused and not tied to a specific vendor certification. It provides a strong foundation for future vendor-aligned study.
Take the next step in your professional development