3-Day Instructor-Led Programme
Build practical control over IT assets and operations using a lifecycle and CMDB mindset. Learn mentor-led techniques to reduce outages, manage licence risk, and improve reporting.
Duration
3 Days
Price
$1,999
Modern IT environments demand disciplined control over assets, configurations, and operational processes. This mentor-led programme equips learners with a structured IT Asset Management (ITAM) lifecycle approach, combined with a practical CMDB mindset to improve visibility, accountability, and service reliability.
Across three days, participants work through practical scenarios covering asset discovery, ownership models, licence risk basics, and operational reporting. The course emphasises real-world application—helping teams move beyond tools to establish consistent practices that reduce incidents and improve service outcomes.
By the end of the programme, learners will understand how to connect asset data with operational workflows, enabling better decision-making, audit readiness, and reduced unplanned outages. The focus is on sustainable practices that can be implemented immediately within IT operations teams.
Real-world labs and scenario simulations using asset data, CMDB structures, and reporting workflows.
Guided mentor-led sessions with practical scenarios and operational case discussions.
Apply ITAM lifecycle control, CMDB thinking, and reporting discipline in live environments.
Design structured ITAM lifecycle processes
Analyse asset and configuration dependencies
Implement CMDB-driven operational control
Evaluate licence risks and compliance gaps
Communicate insights through operational reporting
Lead improvements to reduce service outages
Basic understanding of IT support or infrastructure
Familiarity with service desk environments
Interest in IT operations or asset management
Step-by-step learning journey from basics to professional practice
Master these in-demand skills through hands-on practice
A clear view of the roles this programme supports, what typically comes next, and where learners progress over time
Choose the learning format that works best for you and your team
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
Price per person
Group enrolments and early planning options available.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Everything you need to know about the certification exams
You will receive an Xcademia certificate of completion based on participation and successful completion of labs and scenario simulations.
Credential
On successful completion of IT Asset & Operations Practitioner, learners receive an Xcademia Certificate of Completion. This standalone certificate is issued directly by Xcademia and is aligned with globally recognised frameworks and best practices.
Everything you need to know about this course
It is designed for early to mid-level professionals with basic IT understanding.
Take the next step in your professional development