3-Day Instructor-Led Programme
Manage sales pipelines, customer relationships, and forecasting using Dynamics 365 Sales. This mentor-led course uses practical scenarios to build real-world CRM sales expertise.
Duration
3 Days
Price
$1,999
This Dynamics 365 Sales Practitioner programme is designed to help professionals effectively manage sales processes using Microsoft Dynamics 365. It focuses on building practical skills in lead and opportunity management, pipeline tracking, and customer engagement within a modern CRM environment.
Through mentor-led sessions and practical scenarios, learners will explore how to optimise sales workflows, improve forecasting accuracy, and enhance team productivity. The course also introduces Microsoft Copilot capabilities and integration with Microsoft 365 tools to streamline communication and decision-making.
By the end of the programme, participants will be able to manage end-to-end sales cycles, leverage CRM insights for better outcomes, and support data-driven sales strategies. This course prepares learners for real-world CRM roles with a strong focus on operational efficiency and business impact.
Work on real sales scenarios including pipeline management and forecasting exercises.
Expert mentor-led sessions with guided CRM workflows and sales use cases.
Develop practical CRM sales skills aligned with business performance goals.
Analyse sales pipelines and performance
Implement lead and opportunity workflows
Design effective sales processes
Evaluate forecasting and reporting methods
Communicate sales insights to stakeholders
Lead CRM-driven sales improvements
Basic understanding of sales processes
Familiarity with CRM concepts
Experience using business applications (recommended)
Step-by-step learning journey from basics to professional practice
Master these in-demand skills through hands-on practice
A clear view of the roles this programme supports, what typically comes next, and where learners progress over time
Choose the learning format that works best for you and your team
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
Price per person
Group enrolments and early planning options available.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Everything you need to know about the certification exams
You will receive an Xcademia certificate of completion based on participation and successful completion of labs and scenario simulations.
Credential
On successful completion of Dynamics 365 Sales Practitioner, learners receive an Xcademia Certificate of Completion. This standalone certificate is issued directly by Xcademia and is aligned with globally recognised frameworks and best practices.
Everything you need to know about this course
It is best suited for those with basic CRM or sales knowledge.
Take the next step in your professional development
