2-Day Instructor-Led Programme
Gain a clear understanding of Dynamics 365 CRM applications including Sales, Customer Service, and Marketing. This mentor-led course uses practical scenarios aligned with MB-910 certification objectives.
Duration
2 Days
Price
$1,798
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This Dynamics 365 Fundamentals CRM (MB-910) Training provides a comprehensive introduction to Microsoft Dynamics 365 customer engagement applications. It is designed for individuals seeking to understand how CRM solutions support sales, service, and marketing operations within modern organisations.
Through mentor-led sessions and practical scenarios, learners explore the core capabilities of Dynamics 365 Sales, Customer Service, Field Service, and Marketing. The course focuses on how these applications work together to deliver seamless customer experiences and improve operational efficiency.
Aligned with MB-910 certification objectives, this programme prepares learners to confidently understand CRM concepts and Dynamics 365 functionalities. By the end of the course, participants will be able to identify use cases, navigate the platform, and support CRM-driven business processes.
Explore Dynamics 365 applications through guided demos and scenario-based exercises.
Structured mentor-led sessions with real-world CRM use case discussions.
Build foundational CRM knowledge for business and functional roles.
Analyse CRM business requirements
Evaluate Dynamics 365 capabilities
Implement basic CRM workflows
Design customer engagement processes
Communicate CRM solutions effectively
Lead CRM adoption initiatives
Basic understanding of business processes
Familiarity with customer service or sales concepts
Interest in CRM systems
Step-by-step learning journey from basics to professional practice
Master these in-demand skills through hands-on practice
A clear view of the roles this programme supports, what typically comes next, and where learners progress over time
Choose the learning format that works best for you and your team
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
Price per person
Group enrolments and early planning options available.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Everything you need to know about the certification exams
This programme is aligned with the official exam objectives. Exam registration and certification are managed directly by the awarding body.
Credential
On successful completion of Dynamics 365 Fundamentals CRM (MB-910) Training, learners receive an Xcademia Certificate of Completion. This standalone certificate is issued directly by Xcademia and is aligned with globally recognised frameworks and best practices.
Everything you need to know about this course
Yes, it is designed for individuals new to CRM and Dynamics 365.
Take the next step in your professional development