2-Day Instructor-Led Programme
Develop the confidence to manage high-stakes conversations where opinions differ, emotions run strong, and outcomes matter. This mentor-led programme uses practical scenarios to practise structured dialogue, feedback delivery, and trust-building communication.
Duration
2 Days
Price
$1,799
Crucial conversations occur when the stakes are high, opinions differ, and emotions are involved. In these moments, communication skills determine whether discussions lead to conflict or constructive outcomes. The Crucial Conversations Coaching programme equips professionals with structured techniques for navigating these situations effectively.
Participants learn how to remain calm under pressure, express viewpoints clearly, and encourage open dialogue while maintaining respect and professionalism. The programme focuses on building psychological safety, managing emotions during difficult discussions, and guiding conversations toward productive decisions.
Delivered through mentor-led sessions and practical scenarios, the course provides opportunities to practise real workplace conversations including performance discussions, stakeholder disagreements, and sensitive feedback situations. Participants gain practical communication strategies they can immediately apply in meetings, leadership discussions, and team interactions.
Participants practise structured dialogue and high-stakes conversation scenarios based on realistic workplace situations.
Mentor-led coaching sessions provide guidance on managing emotions, encouraging dialogue, and maintaining constructive communication.
Build communication confidence for difficult discussions, leadership conversations, and stakeholder engagement.
Analyse high-stakes communication situations
Design structured approaches to difficult conversations
Implement techniques that encourage open dialogue
Communicate viewpoints clearly and professionally
Evaluate conversation outcomes and next steps
Lead constructive discussions that maintain trust
Basic workplace communication experience
Familiarity with professional meetings or discussions
Willingness to participate in scenario exercises
Step-by-step learning journey from basics to professional practice
Master these in-demand skills through hands-on practice
A clear view of the roles this programme supports, what typically comes next, and where learners progress over time
Choose the learning format that works best for you and your team
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
Price per person
Group enrolments and early planning options available.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Everything you need to know about the certification exams
You will receive an Xcademia certificate of completion based on participation and successful completion of labs and scenario simulations.
Credential
On successful completion of Crucial Conversations Training, learners receive an Xcademia Certificate of Completion. This standalone certificate is issued directly by Xcademia and is aligned with globally recognised frameworks and best practices.
Everything you need to know about this course
Professionals who regularly handle sensitive or high-stakes workplace conversations.
Take the next step in your professional development