2-Day Instructor-Led Programme
Develop practical skills for managing difficult conversations, resolving workplace conflict, and maintaining professional trust. This mentor-led programme uses practical scenarios to build de-escalation, feedback, and boundary-setting skills
Duration
2 Days
Price
$1,799
Workplace conflict is inevitable in fast-moving organisations, but when handled effectively it can strengthen trust, clarify expectations, and improve team performance. The Conflict Resolution Practitioner programme equips professionals with structured techniques to manage difficult conversations and resolve tensions constructively.
Participants learn how to recognise conflict triggers, respond calmly during high-pressure conversations, and guide discussions toward practical outcomes. The programme focuses on de-escalation, professional boundaries, and delivering feedback in ways that are clear, respectful, and actionable.
Delivered through mentor-led sessions and practical scenarios, the course emphasises realistic workplace situations including performance discussions, team disagreements, and stakeholder misunderstandings. Participants complete assessed role-play scenarios and produce a resolution plan demonstrating their ability to apply conflict resolution strategies effectively.
Participants practise difficult conversations through structured role-play scenarios and conflict resolution exercises.
Mentor-led sessions provide training on communication techniques, emotional control, and constructive conflict resolution.
Develop the ability to manage workplace conflict while maintaining trust and professional relationships.
Analyse common causes of workplace conflict
Design structured approaches to difficult conversations
Implement professional de-escalation techniques
Communicate feedback clearly and constructively
Evaluate conflict situations and possible outcomes
Lead resolution discussions that rebuild trust
Experience working in team environments
Basic professional communication skills
Willingness to participate in role-play exercises
Step-by-step learning journey from basics to professional practice
Master these in-demand skills through hands-on practice
A clear view of the roles this programme supports, what typically comes next, and where learners progress over time
Choose the learning format that works best for you and your team
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
Price per person
Group enrolments and early planning options available.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Everything you need to know about the certification exams
You will receive an Xcademia certificate of completion based on participation and successful completion of labs and scenario simulations.
Credential
On successful completion of Conflict Resolution Practitioner, learners receive an Xcademia Certificate of Completion. This standalone certificate is issued directly by Xcademia and is aligned with globally recognised frameworks and best practices.
Everything you need to know about this course
Professionals who manage teams, work with stakeholders, or regularly handle workplace disagreements.
Take the next step in your professional development
