Course Overview
Communicating Through Change is a focused one-day instructor-led programme for change managers, project leads, transformation directors, and HR business partners who need to communicate complex, uncertain, or unwelcome change to employees and stakeholders. The course provides practical frameworks for building a change narrative, sequencing stakeholder messages, designing the manager cascade, facilitating town halls, and managing resistance in one-to-one conversations. All content is aligned with recognised change management practices and is immediately applicable to live transformation programmes.
Hands-On Learning
Develop practical change communication skills through stakeholder mapping exercises, change narrative workshops, town hall planning, resistance role-plays, and communication planning activities based on real or simulated transformation scenarios.
Mentor-Led Sessions
Learn from experienced change communication practitioners who provide expert guidance, personalised feedback, and practical coaching to help participants communicate organisational change with confidence and empathy.
Career-Ready Skills
Build the capability to create effective change communication strategies, engage stakeholders, facilitate difficult conversations, manage uncertainty, and lead communication efforts that support successful organisational transformation.
Learning Outcomes
Design a structured change communication plan that sequences messages appropriately for different stakeholder groups and channels
Construct a compelling change narrative that addresses the emotional and practical concerns of affected employees and stakeholders
Plan and facilitate effective change communication events including town halls, manager cascade briefings, and team conversations
Manage resistance and difficult questions in one-to-one and group settings with composure and respect
Communicate uncertainty and unwelcome news in a way that maintains trust while protecting operational confidentiality
Evaluate the effectiveness of change communication activity and adjust the approach based on stakeholder feedback signals
Prerequisites
No formal change management qualification is required, making the course suitable for professionals involved in leading or supporting organisational change.
Experience working in project management, leadership, HR, communications, or transformation environments is recommended.
Participants should be prepared to actively engage in practical workshops, role-play scenarios, and collaborative discussions throughout the programme.
Detailed Syllabus
Step-by-step learning journey from basics to professional practice
Topics Covered
- The most common change communication errors and the organisational costs they create
- Understanding what employees and stakeholders actually need during periods of change
- The emotional arc of change and its direct impact on message reception and retention
- Stakeholder mapping: who needs what information, when, and through which channel
Skills You'll Gain
Master these in-demand skills through hands-on practice
Career Progression
A clear view of the roles this programme supports, what typically comes next, and where learners progress over time
Ways to Learn
Choose the learning format that works best for you and your team
Live Online
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
- Live instructor interaction (real-time)
- Trainer-led walkthroughs and real examples
- Guided resources and session notes provided
- Structured Q&A and practical discussion
Price per person
Group enrolments and early planning options available.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Prefer a Faster, Personalised Route into IT?
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Exam & Certification Information
Everything you need to know about the certification exams
Important Information
You will receive an Xcademia certificate of completion based on participation and successful completion of labs and scenario simulations.
Credential
Certificate of Completion
On successful completion of Communicating Through Change, learners receive an Xcademia Certificate of Completion. This standalone certificate is issued directly by Xcademia and is aligned with globally recognised frameworks and best practices.
Frequently Asked Questions
Everything you need to know about this course
The communication principles in the course are compatible with the major change frameworks including Prosci ADKAR, Kotter 8-Step, and the CIPD change model. The programme does not teach a specific framework but uses communication components from recognised approaches. Participants with existing change management qualifications will find the content directly complementary.
Ready to Start Your Learning Journey?
Take the next step in your professional development