2-Day Instructor-Led Programme
Build core cloud support skills across identity, networking, storage, and troubleshooting fundamentals. Learn mentor-led approaches through practical scenarios to monitor, diagnose, and resolve cloud issues.
Duration
2 Days
Price
$1,799
Modern organisations rely on cloud platforms for applications, storage, and digital services. IT professionals supporting these environments require a practical understanding of core cloud components and how to diagnose operational issues quickly. This programme introduces the key concepts needed to support cloud services effectively.
Through mentor-led sessions and practical scenarios, learners explore identity and access basics, cloud networking concepts, storage services, and operational monitoring practices. The course focuses on developing a troubleshooting mindset so that learners can identify issues, analyse logs, and understand how cloud services interact.
Participants also learn structured approaches to identifying service failures, interpreting logs, and resolving common cloud support issues. By the end of the programme, learners will understand how cloud environments operate and how to support users and services within modern cloud-based infrastructure.
Guided labs exploring cloud identity, networking basics, storage services, and troubleshooting patterns through practical scenarios.
Experienced mentors walk learners through real operational support cases and diagnostic workflows used in cloud support teams.
Foundational cloud support capabilities used in helpdesk, operations, and junior cloud engineering roles.
Analyse cloud service components and dependencies
Implement identity and access fundamentals
Evaluate cloud networking and connectivity basics
Diagnose storage and access configuration issues
Communicate troubleshooting findings clearly
Design structured workflows for cloud support tasks
Basic IT or computer networking knowledge.
Familiarity with operating systems and system navigation.
Interest in working with cloud technologies.
Step-by-step learning journey from basics to professional practice
Master these in-demand skills through hands-on practice
A clear view of the roles this programme supports, what typically comes next, and where learners progress over time
Choose the learning format that works best for you and your team
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
Price per person
Group enrolments and early planning options available.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Everything you need to know about the certification exams
You will receive an Xcademia certificate of completion based on participation and successful completion of labs and scenario simulations.
Credential
On successful completion of Cloud Support Associate, learners receive an Xcademia Certificate of Completion. This standalone certificate is issued directly by Xcademia and is aligned with globally recognised frameworks and best practices.
Everything you need to know about this course
Yes. The programme is designed for learners starting their journey into cloud support roles.
Take the next step in your professional development
