2-Day Instructor-Led Programme
Understand core cloud concepts including IaaS, SaaS, identity management, and cloud service operations through mentor-led sessions. This programme uses practical scenarios to help IT support professionals confidently work with modern cloud environments.
Duration
2 Days
Price
$1,799
Cloud computing has become a central component of modern IT infrastructure. Support professionals must understand how cloud services operate, how users access them, and how to diagnose common issues. This programme introduces the essential cloud concepts required for IT support roles working with cloud-based systems and applications.
Through mentor-led sessions and practical scenarios, learners explore the foundations of cloud service models including Infrastructure as a Service (IaaS) and Software as a Service (SaaS). The programme explains how identity and access management (IAM), networking basics, and cloud storage operate within cloud platforms used by organisations.
Participants also learn how cloud services are monitored, how access is controlled, and how common issues are identified and resolved. By the end of the course, learners will understand how cloud services function and how to support users and applications operating in cloud environments.
Practical labs exploring cloud service models, identity management workflows, and real support scenarios in cloud environments.
Experienced mentors guide learners through real-world cloud support cases and explain how modern cloud services operate in organisations.
Foundational cloud knowledge enabling IT support professionals to work effectively with cloud-based systems.
Analyse cloud computing service models
Implement identity and access fundamentals
Evaluate cloud storage and networking basics
Diagnose common cloud access issues
Communicate cloud concepts clearly to users
Design basic support workflows for cloud environments
Basic understanding of computers and operating systems.
Familiarity with general IT support concepts.
Interest in learning cloud technologies.
Step-by-step learning journey from basics to professional practice
Master these in-demand skills through hands-on practice
A clear view of the roles this programme supports, what typically comes next, and where learners progress over time
Choose the learning format that works best for you and your team
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
Price per person
Group enrolments and early planning options available.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Everything you need to know about the certification exams
You will receive an Xcademia certificate of completion based on participation and successful completion of labs and scenario simulations.
Credential
On successful completion of Cloud Basics for IT Support, learners receive an Xcademia Certificate of Completion. This standalone certificate is issued directly by Xcademia and is aligned with globally recognised frameworks and best practices.
Everything you need to know about this course
Yes. The programme is designed for IT support professionals who are new to cloud technologies.
Take the next step in your professional development