3-Day Instructor-Led Programme
Learn how to build AI voice agents for inbound and outbound use cases with real-time interactions. This mentor-led programme uses practical scenarios to design conversation flows, integrations and deploy production-ready systems.
Duration
3 Days
Price
$1,999
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AI voice agents are transforming customer interaction by enabling automated, natural conversations across inbound and outbound channels. Organisations are increasingly adopting voice AI to improve responsiveness, reduce operational load, and enhance user experience.
This programme focuses on building AI voice agents using tools such as Retell AI and ElevenLabs. Participants learn how to configure SIP connections, design conversation flows, implement fallback logic, and integrate voice systems with business workflows and APIs.
Delivered as a mentor-led programme using practical scenarios, this course provides hands-on experience in creating, testing, and deploying production-ready voice agents that operate reliably in real business environments.
Build inbound and outbound voice agents with SIP, flows, and real deployment scenarios.
Mentors guide conversation design, system integration, and production deployment practices.
Develop AI voice agent design and deployment capabilities.
Analyse voice AI system architectures
Design conversational flows for voice agents
Implement SIP and telephony integrations
Evaluate agent performance and reliability
Communicate system design and user experience
Deploy production-ready voice AI systems
Basic understanding of APIs or automation tools.
Familiarity with AI or conversational systems.
Interest in voice and communication technologies.
Step-by-step learning journey from basics to professional practice
Master these in-demand skills through hands-on practice
A clear view of the roles this programme supports, what typically comes next, and where learners progress over time
Choose the learning format that works best for you and your team
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
Price per person
Group enrolments and early planning options available.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Everything you need to know about the certification exams
You will receive an Xcademia certificate of completion based on participation and successful completion of labs and scenario simulations.
Credential
On successful completion of AI Voice Agents (Retell AI & ElevenLabs), learners receive an Xcademia Certificate of Completion. This standalone certificate is issued directly by Xcademia and is aligned with globally recognised frameworks and best practices.
Everything you need to know about this course
Developers, automation professionals, and anyone building conversational AI or voice systems.
Take the next step in your professional development