2-Day Instructor-Led Programme
Learn how to use AI tools like Copilot and ChatGPT to accelerate IT support tasks and improve response quality. Build practical workflows to resolve tickets, automate scripts, and enhance service desk productivity.
Duration
2 Days
Price
$1,799
AI is transforming how IT support teams operate, enabling faster ticket resolution, smarter troubleshooting, and improved user satisfaction. This mentor-led course introduces practical ways to integrate AI tools such as Copilot and ChatGPT into everyday IT support workflows, aligned with modern service desk practices.
You will explore how to use AI for common support scenarios, including diagnosing issues, generating scripts, drafting responses, and managing knowledge bases. The course focuses on real-world applications, ensuring learners gain confidence in applying AI responsibly within IT environments.
By the end of the programme, you will be able to enhance productivity, reduce manual effort, and deliver consistent support outcomes. Through practical scenarios, you will build repeatable workflows that improve efficiency while maintaining governance and quality standards.
Apply AI tools in realistic ticketing and troubleshooting scenarios.
Guided sessions with experts using real-world IT support use cases.
Develop AI-driven workflows to improve IT service desk performance.
Design AI-assisted support workflows
Analyse tickets using AI tools
Implement automation for repetitive tasks
Evaluate AI outputs for accuracy
Communicate effectively using AI-generated responses
Lead responsible AI adoption in teams
Basic IT support knowledge
Familiarity with ticketing systems
General computer and scripting awareness
Step-by-step learning journey from basics to professional practice
Master these in-demand skills through hands-on practice
A clear view of the roles this programme supports, what typically comes next, and where learners progress over time
Choose the learning format that works best for you and your team
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
Price per person
Group enrolments and early planning options available.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Everything you need to know about the certification exams
You will receive an Xcademia certificate of completion based on participation and successful completion of labs and scenario simulations.
Credential
On successful completion of AI Tools for IT Support, learners receive an Xcademia Certificate of Completion. This standalone certificate is issued directly by Xcademia and is aligned with globally recognised frameworks and best practices.
Everything you need to know about this course
No, this is a foundation-level course designed for beginners.
Take the next step in your professional development