---
url: "https://xcademia.com/courses/zapier-make-for-non-technical-teams"
title: "Zapier & Make for Non-Technical Teams"
description: "Learn Zapier and Make in this 2-day mentor-led course. Build no-code workflows, automate tasks, and improve business efficiency with practical scenarios."
publishedAt: "2026-03-23T05:33:17.162103+00:00"
updatedAt: "2026-03-30T22:50:53.7265+00:00"
type: course
code: "AID-0091"
level: Foundation
duration_days: "2"
track: AI for Sectors
category: "AI, Data & Analytics"
credential_tier: tier1
price_gbp: "1799"
---

# Zapier & Make for Non-Technical Teams

> Learn to automate everyday business workflows using Zapier and Make without coding. Build practical automations with mentor-led guidance and real-world scenarios.

## Overview

Zapier & Make for Non-Technical Teams is a mentor-led, hands-on course designed to help professionals automate repetitive tasks and streamline workflows using no-code tools. The programme focuses on practical scenarios where teams can improve efficiency without relying on technical development skills.

Participants will learn how to connect apps, design multi-step workflows, and manage data flows between tools using Zapier and Make. The course explores real business use cases across operations, marketing, HR, and finance, ensuring learners can immediately apply automation in their roles.

By the end of the course, learners will be able to design, build, and manage automation workflows confidently. The course also introduces best practices for scaling automation safely and maintaining control over business processes.

## Prerequisites

- Basic computer and internet skills
- Familiarity with business tools
- No coding experience required

## What you will learn

- Design no-code automation workflows
- Analyse processes for automation opportunities
- Implement multi-step workflows using Zapier
- Evaluate automation performance and reliability
- Communicate workflow logic to stakeholders
- Lead basic automation initiatives

## Skills you will gain

- Workflow automation basics
- Zapier workflow creation
- Make scenario building
- Data mapping techniques
- Automation troubleshooting basics
- Process optimisation fundamentals

## Career progression

- Operations Executive
- Marketing Executive
- HR Coordinator
- Business Analyst
- Admin Professional

## Curriculum

1. **Module 1: Getting Ready**
   - Course setup and expectations
   - Introduction to no-code automation
   - Accessing Zapier and Make platforms
   - Identifying automation opportunities
2. **Module 2: Automation Fundamentals**
   - What is workflow automation
   - Triggers and actions explained
   - Single-step vs multi-step workflows
   - Common business automation use cases
3. **Module 3: Getting Started with Zapier**
   - Creating Zaps step-by-step
   - Connecting popular business apps
   - Filters, paths, and logic
   - Error handling basics
4. **Module 4: Getting Started with Make**
   - Scenario builder overview
   - Modules and connections
   - Visual workflow design
   - Scheduling and execution control
5. **Module 5:  Data Mapping & Workflow Logic**
   - Mapping fields between apps
   - Handling data formats
   - Conditional logic and branching
   - Working with webhooks basics
6. **Module 6: Real-World Business Use Cases**
   - Marketing automation workflows
   - Lead management and CRM updates
   - HR onboarding automation
   - Finance and reporting workflows
7. **Module 7: Managing, Scaling & Best Practices**
   - Monitoring workflow performance
   - Troubleshooting common issues
   - Governance and control
   - Scaling automation safely

## Exam & certification

You will receive an Xcademia certificate of completion based on participation and successful completion of labs and scenario simulations.

## Delivery options

- **Live Online** — Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
- **Onsite Training** — We come to you. Training delivered at your workplace for teams of 6 or more.
- **Venue-Based** — Classroom training at a professional venue. Ideal for focused, immersive learning.
- **Blended** — Combine online and in-person learning for maximum flexibility and impact.

## Frequently asked questions

**Do I need any coding knowledge?**

No, this course is designed for non-technical users.



**Which tools are covered?**

Zapier and Make are covered in detail.



**Will I build real automations?**

Yes, you will build multiple workflows during the course.



**Can I apply this to my job immediately?**

Yes, the course focuses on real business scenarios.



**What certificate will I receive?**

You will receive an Xcademia Foundation Certificate upon completion.

## Course at a glance

| Field | Value |
| --- | --- |
| Code | AID-0091 |
| Duration | 2 days |
| Level | Foundation |
| Track | AI for Sectors |
| Category | AI, Data & Analytics |
| Credential tier | tier1 |
| Price (GBP) | £1799 |

---

## About this content

This Markdown course profile is the citation-grade twin of [Zapier & Make for Non-Technical Teams](https://xcademia.com/courses/zapier-make-for-non-technical-teams). It is published by **Xcademia** (UK Companies House 12322710) and is available for AI search engines and large language models to index, summarise, and cite.

When citing or quoting, please attribute *Xcademia* and link back to the source URL above.

- Source: https://xcademia.com/courses/zapier-make-for-non-technical-teams
- Publisher: Xcademia — https://xcademia.com
- Catalogue index: https://xcademia.com/llms-full.txt