---
url: "https://xcademia.com/courses/servicenow-system-administrator-training"
title: ServiceNow System Administrator Training
description: " Learn ServiceNow administration including workflows, SLAs, and platform configuration aligned with CSA certification."
publishedAt: "2026-04-08T11:15:10.517467+00:00"
updatedAt: "2026-04-08T11:15:10.517467+00:00"
type: course
code: "ITS-0113"
level: Practitioner
duration_days: "4"
track: ServiceNow Platform
category: "IT Service, Governance & Compliance"
credential_tier: tier1
price_gbp: "2999"
---

# ServiceNow System Administrator Training

> Learn to configure and manage the ServiceNow platform for enterprise IT operations. Master users, workflows, SLAs, and platform administration essentials.

## Overview

As organisations rely on digital workflows to manage IT services, the role of a ServiceNow administrator becomes critical. This course provides comprehensive training on configuring and managing the ServiceNow platform to support enterprise IT operations.

Participants will learn how to manage users and groups, configure SLAs, design workflows, and handle notifications and data imports. The course also covers update sets, application scope, and best practices for maintaining a stable and scalable ServiceNow environment.

Aligned with the ServiceNow Certified System Administrator, this programme prepares learners to administer ServiceNow instances effectively and support IT service management processes across organisations.

## Prerequisites

- Basic understanding of IT service management (ITSM)
- Familiarity with web applications or databases
- Interest in ServiceNow platform administration

## What you will learn

- Configure and manage ServiceNow platform components
- Administer users, roles, and access controls
- Design and implement workflows and SLAs
- Manage data imports and system updates
- Configure notifications and automation
- Apply best practices for platform governance

## Skills you will gain

- ServiceNow administration
- Workflow design
- SLA configuration
- User and role management
- Data import and transformation
- Platform governance

## Career progression

- ServiceNow Administrator
- ITSM Analyst
- Platform Support Engineer
- ServiceNow Consultant

## Curriculum

1. **Module 1: Introduction to ServiceNow**
   - ServiceNow platform overview
   - Navigation and interface basics
   - Core platform concepts
2. **Module 2: User & Group Administration**
   - Managing users and roles
   - Group configuration
   - Access control basics
3. **Module 3:  Platform Configuration**
   - Tables, forms, and fields
   - Business rules and UI policies
   - Data structure fundamentals
4. **Module 4: Service Level Agreements (SLAs)**
   - SLA configuration
   - Tracking and reporting
   - SLA best practices
5. **Module 5: Workflow Editor**
   - Creating workflows
   - Automating processes
   - Workflow design best practices
6. **Module 6: Notifications & Events**
   - Email notifications
   - Event management
   - Communication automation
7. **Module 7:  Data Management**
   - Import sets and transform maps
   - Data migration
   - Data integrity and validation
8. **Module 8: Update Sets & Application Scope**
   - Managing update sets
   - Version control
   - Application scope fundamentals

## Exam & certification

## Delivery options

- **Live Online** — Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
- **Onsite Training** — We come to you. Training delivered at your workplace for teams of 6 or more.
- **Venue-Based** — Classroom training at a professional venue. Ideal for focused, immersive learning.
- **Blended** — Combine online and in-person learning for maximum flexibility and impact.

## Frequently asked questions

**1. Is this course suitable for beginners?**

Yes, it is suitable for those new to ServiceNow with basic IT knowledge.



**2. Will I get hands-on experience?**

Yes, the course includes practical labs and exercises.



**3. Does it cover workflows and automation?**

Yes, workflow editor and automation are key components.



**4. Is this aligned with certification?**

Yes, it aligns with the ServiceNow CSA certification.



**5. What roles can I apply for after this?**

You can apply for roles like ServiceNow Administrator or ITSM Analyst.

## Course at a glance

| Field | Value |
| --- | --- |
| Code | ITS-0113 |
| Duration | 4 days |
| Level | Practitioner |
| Track | ServiceNow Platform |
| Category | IT Service, Governance & Compliance |
| Credential tier | tier1 |
| Price (GBP) | £2999 |

---

## About this content

This Markdown course profile is the citation-grade twin of [ServiceNow System Administrator Training](https://xcademia.com/courses/servicenow-system-administrator-training). It is published by **Xcademia** (UK Companies House 12322710) and is available for AI search engines and large language models to index, summarise, and cite.

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