---
url: "https://xcademia.com/courses/servicenow-it-operations-management-training"
title: ServiceNow IT Operations Management Training
description: "Learn ServiceNow IT Operations Management including discovery, service mapping, and event management aligned with CIS-ITOM certification."
publishedAt: "2026-04-08T11:49:09.564387+00:00"
updatedAt: "2026-04-08T11:49:09.564387+00:00"
type: course
code: "ITS-0117"
level: Practitioner
duration_days: "3"
track: ServiceNow Platform
category: "IT Service, Governance & Compliance"
credential_tier: tier1
price_gbp: "2799"
---

# ServiceNow IT Operations Management Training

> Manage IT infrastructure using ServiceNow ITOM tools and automation. Learn discovery, service mapping, and event-driven operations management.

## Overview

As organisations move toward proactive IT operations, visibility and automation across infrastructure become essential. This course provides in-depth training on ServiceNow IT Operations Management (ITOM), enabling teams to monitor, manage, and optimise IT environments.

Participants will learn how to use discovery to identify infrastructure assets, map services to business processes, and implement event management for real-time monitoring. The course also covers operational intelligence and cloud management integration to support modern hybrid and cloud environments.

Aligned with the ServiceNow Certified Implementation Specialist – ITOM, this programme prepares learners to implement ITOM solutions that improve service visibility, reduce downtime, and enhance operational efficiency.

## Prerequisites

- Basic understanding of IT infrastructure and networking
- Familiarity with ServiceNow platform fundamentals
- Knowledge of IT operations or cloud environments

## What you will learn

- Implement discovery to identify IT assets
- Map services and dependencies across infrastructure
- Configure event management and alerting
- Use operational intelligence for monitoring and insights
- Integrate ITOM with cloud environments
- Apply best practices for IT operations management

## Skills you will gain

- ITOM implementation
- Discovery and service mapping
- Event and alert management
- Infrastructure monitoring
- Cloud integration
- Operational analytics

## Career progression

- ServiceNow ITOM Specialist
- IT Operations Engineer
- Cloud Operations Engineer
- Infrastructure Analyst

## Curriculum

1. **Module 1: Introduction to ITOM**
   - Overview of IT Operations Management
   - ServiceNow ITOM architecture
   - Use cases and benefits
2. **Module 2: Discovery**
   - Discovery fundamentals
   - Identifying infrastructure assets
   - Configuration and troubleshooting
3. **Module 3: Service Mapping**
   - Mapping services to infrastructure
   - Dependency mapping
   - Business service visibility
4. **Module 4:  Event Management**
   - Event collection and processing
   - Alert correlation
   - Incident creation and automation
5. **Module 5: Operational Intelligence**
   - Monitoring and analytics
   - Predictive insights
   - Performance optimisation
6. **Module 6: Cloud Management Integration**
   - Managing cloud resources
   - Multi-cloud visibility
   - Integration with cloud platforms
7. **Module 7: ITOM Implementation Best Practices**
   - Deployment strategies
   - Performance tuning
   - Governance and compliance

## Exam & certification

## Delivery options

- **Live Online** — Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
- **Onsite Training** — We come to you. Training delivered at your workplace for teams of 6 or more.
- **Venue-Based** — Classroom training at a professional venue. Ideal for focused, immersive learning.
- **Blended** — Combine online and in-person learning for maximum flexibility and impact.

## Frequently asked questions

**1. Is this course suitable for beginners?**

No, basic knowledge of IT infrastructure and ServiceNow is recommended.



**2. Does it cover cloud environments?**

Yes, cloud management and integration are included.



**3. Will I learn monitoring and alerting?**

Yes, event management and operational intelligence are key components.



**4. Is this aligned with certification?**

Yes, it aligns with the CIS-ITOM certification.



**5. What roles can I apply for after this?**

You can apply for roles like IT Operations Engineer or ServiceNow ITOM Specialist.

## Course at a glance

| Field | Value |
| --- | --- |
| Code | ITS-0117 |
| Duration | 3 days |
| Level | Practitioner |
| Track | ServiceNow Platform |
| Category | IT Service, Governance & Compliance |
| Credential tier | tier1 |
| Price (GBP) | £2799 |

---

## About this content

This Markdown course profile is the citation-grade twin of [ServiceNow IT Operations Management Training](https://xcademia.com/courses/servicenow-it-operations-management-training). It is published by **Xcademia** (UK Companies House 12322710) and is available for AI search engines and large language models to index, summarise, and cite.

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