---
url: "https://xcademia.com/courses/servicenow-hr-service-delivery-practitioner"
title: " ServiceNow HR Service Delivery Practitioner"
description: "Learn ServiceNow HR Service Delivery including case management, employee portals, and HR workflow automation."
publishedAt: "2026-04-08T12:09:11.166904+00:00"
updatedAt: "2026-04-08T12:11:19.69529+00:00"
type: course
code: "ITS-0121"
level: Practitioner
duration_days: "2"
track: ServiceNow Platform
category: "IT Service, Governance & Compliance"
credential_tier: tier1
price_gbp: "1999"
---

#  ServiceNow HR Service Delivery Practitioner

> Configure and manage HR workflows using ServiceNow HRSD. Design employee self-service, case management, and lifecycle processes.

## Overview

As organisations prioritise employee experience and digital HR transformation, ServiceNow HR Service Delivery (HRSD) plays a key role in streamlining HR operations. This course provides practical training on configuring HRSD solutions to support modern HR teams.

Participants will learn how to manage HR cases, build knowledge bases, and design employee self-service portals. The course also covers onboarding and offboarding workflows, enabling organisations to automate employee lifecycle processes efficiently.

By the end of this programme, learners will be able to implement HRSD solutions that improve service delivery, enhance employee engagement, and ensure consistent HR operations across the organisation.

## Prerequisites

- Basic understanding of HR processes
- Familiarity with ServiceNow platform (recommended)
- Interest in HR technology and automation

## What you will learn

- Configure HR Service Delivery modules in ServiceNow
- Manage HR cases and workflows
- Build and maintain HR knowledge bases
- Design employee self-service portals
- Automate onboarding and offboarding processes
- Improve HR service delivery and employee experience

## Skills you will gain

- HRSD configuration
- Case management
- Workflow automation
- Knowledge base management
- Employee portal design
- HR lifecycle automation

## Career progression

- ServiceNow HRSD Specialist
- HR Operations Analyst
- Employee Experience Consultant
- ServiceNow Functional Consultant

## Curriculum

1. **Module 1: Introduction to HR Service Delivery**
   - Overview of ServiceNow HRSD
   - HR digital transformation concepts
   - Key HR use cases
2. **Module 2: HR Case Management**
   - Creating and managing HR cases
   - Case lifecycle and workflows
   - Data privacy considerations
3. **Module 3: HR Knowledge Base**
   - Building HR knowledge articles
   - Managing content
   - Improving employee access to information
4. **Module 4: Employee Self-Service Portal**
   - Designing employee portals
   - User experience considerations
   - Personalisation features
5. **Module 5:  Onboarding & Offboarding**
   - Designing onboarding workflows
   - Automating offboarding processes
   - Lifecycle event management
6. **Module 6: HR Workflow Automation**
   - Automating HR processes
   - Notifications and approvals
   - Workflow optimisation

## Exam & certification

You will receive an Xcademia certificate of completion based on participation and successful completion of labs and scenario simulations.

## Delivery options

- **Live Online** — Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
- **Onsite Training** — We come to you. Training delivered at your workplace for teams of 6 or more.
- **Venue-Based** — Classroom training at a professional venue. Ideal for focused, immersive learning.
- **Blended** — Combine online and in-person learning for maximum flexibility and impact.

## Frequently asked questions

**1. Is this course suitable for HR professionals?**

Yes, it is designed for HR professionals and ServiceNow users.



**2. Do I need technical experience?**

Basic familiarity with ServiceNow is helpful but not mandatory.



**3. Will I learn employee portal design?**

Yes, self-service portal configuration is included.



**4. Does it cover onboarding workflows?**

Yes, onboarding and offboarding automation are key modules.



**5. Will I receive a certificate?**

Yes, you will receive an Xcademia Practitioner Certificate.

## Course at a glance

| Field | Value |
| --- | --- |
| Code | ITS-0121 |
| Duration | 2 days |
| Level | Practitioner |
| Track | ServiceNow Platform |
| Category | IT Service, Governance & Compliance |
| Credential tier | tier1 |
| Price (GBP) | £1999 |

---

## About this content

This Markdown course profile is the citation-grade twin of [ ServiceNow HR Service Delivery Practitioner](https://xcademia.com/courses/servicenow-hr-service-delivery-practitioner). It is published by **Xcademia** (UK Companies House 12322710) and is available for AI search engines and large language models to index, summarise, and cite.

When citing or quoting, please attribute *Xcademia* and link back to the source URL above.

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- Publisher: Xcademia — https://xcademia.com
- Catalogue index: https://xcademia.com/llms-full.txt