---
url: "https://xcademia.com/courses/servicenow-fundamentals"
title: ServiceNow Fundamentals
description: "Learn ServiceNow fundamentals with mentor-led training. Build ITSM skills, workflows, and platform basics through practical scenarios in 2 days."
publishedAt: "2026-03-19T10:17:48.642775+00:00"
updatedAt: "2026-03-30T22:50:53.7265+00:00"
type: course
code: "ITS-0059"
level: Foundation
duration_days: "2"
track: "ITIL & Service Management"
category: "IT Service, Governance & Compliance"
credential_tier: tier1
price_gbp: "1799"
---

# ServiceNow Fundamentals

> Build a practical foundation in the Now Platform with core ITSM workflows and administration basics. Learn through mentor-led sessions and practical scenarios aligned to real service operations.

## Overview

ServiceNow Fundamentals is designed to help learners confidently navigate and use the Now Platform within real-world IT service environments. You will gain a clear understanding of how ITSM processes operate within ServiceNow, from handling incidents to managing changes and problems, while understanding how data flows across the platform.

The course focuses on practical application, helping you work with lists, forms, and workflows that drive daily operations. You will explore how users interact with the platform, how tickets are created and managed, and how basic configurations support efficient service delivery.

Delivered through mentor-led sessions and practical scenarios, this programme ensures you not only understand the platform but can apply it in operational contexts. By the end, you will be prepared to support service teams, contribute to process improvements, and operate effectively within a ServiceNow-powered environment.

## Prerequisites

- Basic understanding of IT concepts
- Familiarity with service desk environments
- General computer proficiency

## What you will learn

- Design basic ITSM workflows in ServiceNow
- Analyse incident and request lifecycles
- Implement ticket handling best practices
- Evaluate platform usage for service efficiency
- Communicate service updates effectively
- Lead basic administrative tasks confidently

## Skills you will gain

- Incident management basics
- Change workflow understanding
- ServiceNow navigation skills
- Ticket lifecycle handling
- User administration basics
- ITSM process awareness

## Career progression

- Service Desk Analyst
- IT Support Engineer
- ITSM Coordinator
- Junior ServiceNow Admin

## Curriculum

1. **Module 1: Getting Ready**
   - Platform access and navigation basics
   - ITSM concepts and terminology overview
2. **Module 2: Now Platform Overview**
   - Platform architecture and components
   - User interface and navigation
   - Applications and modules structure
3. **Module 3: ITSM Core Concepts**
   - Incident, problem, change fundamentals
   - Service lifecycle basics
   - Roles and responsibilities
4. **Module 4: Working with Incidents**
   - Incident lifecycle and states
   - Ticket creation and updates
   - Assignment groups and prioritisation
5. **Module 5: Problem and Change Management**
   - Problem identification and root cause
   - Change types and workflows
   - Approval processes and risk basics
6. **Module 6: Lists, Forms, and Data Handling**
   - Working with lists and filters
   - Form structure and field types
   - Data entry and updates
7. **Module 7: Workflows and Automation Basics**
   - Introduction to workflows
   - Task automation concepts
   - Notifications and approvals
8. **Module 8: User Administration Basics**
   - User roles and permissions
   - Group management basics
   - Access control fundamentals

## Exam & certification

You will receive an Xcademia certificate of completion based on participation and successful completion of labs and scenario simulations.

## Delivery options

- **Live Online** — Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
- **Onsite Training** — We come to you. Training delivered at your workplace for teams of 6 or more.
- **Venue-Based** — Classroom training at a professional venue. Ideal for focused, immersive learning.
- **Blended** — Combine online and in-person learning for maximum flexibility and impact.

## Frequently asked questions

**Is this course suitable for beginners?**

Yes, it is designed for those new to ServiceNow and ITSM.

**Will I get hands-on experience?**

Yes, the course includes practical scenarios and platform-style exercises.

**Does this cover advanced ServiceNow development?**

No, it focuses on fundamentals and operational usage.

**Can this help me move into a ServiceNow role?**

Yes, it builds the foundation needed for entry-level ServiceNow roles.

**Is there an exam included?**

No, assessment is based on participation and practical understanding.

## Course at a glance

| Field | Value |
| --- | --- |
| Code | ITS-0059 |
| Duration | 2 days |
| Level | Foundation |
| Track | ITIL & Service Management |
| Category | IT Service, Governance & Compliance |
| Credential tier | tier1 |
| Price (GBP) | £1799 |

---

## About this content

This Markdown course profile is the citation-grade twin of [ServiceNow Fundamentals](https://xcademia.com/courses/servicenow-fundamentals). It is published by **Xcademia** (UK Companies House 12322710) and is available for AI search engines and large language models to index, summarise, and cite.

When citing or quoting, please attribute *Xcademia* and link back to the source URL above.

- Source: https://xcademia.com/courses/servicenow-fundamentals
- Publisher: Xcademia — https://xcademia.com
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