---
url: "https://xcademia.com/courses/salesforce-ai-associate-agentforce-training"
title: Salesforce AI Associate (Agentforce) Training
description: "Learn Salesforce Einstein AI and Agentforce in this mentor-led course aligned with AI Associate certification. Build practical AI-driven CRM skills."
publishedAt: "2026-03-28T12:03:22.136986+00:00"
updatedAt: "2026-03-30T22:50:53.7265+00:00"
type: course
code: "ITS-0093"
level: Foundation
duration_days: "2"
track: Salesforce CRM
category: "IT Service, Governance & Compliance"
credential_tier: tier1
price_gbp: "1799"
---

# Salesforce AI Associate (Agentforce) Training

> Learn to apply Salesforce Einstein AI and Agentforce to automate CRM workflows and enhance decision-making. This mentor-led course uses practical scenarios aligned with Salesforce AI Associate objectives.

## Overview

This Salesforce AI Associate (Agentforce) Training introduces learners to the fundamentals of artificial intelligence within the Salesforce ecosystem. Designed for business users and early-stage professionals, the course focuses on how AI can enhance CRM processes, improve customer engagement, and support smarter decision-making across organisations.

Through mentor-led sessions and practical scenarios, participants will explore Salesforce Einstein AI capabilities, including predictive insights, automation, and conversational AI. The course also covers Agentforce, enabling learners to understand how AI agents can be designed and deployed to support sales, service, and operational workflows.

Aligned with Salesforce AI Associate certification objectives, this programme equips learners with the confidence to apply AI responsibly and effectively within real-world business environments. By the end of the course, participants will understand how to leverage AI tools while maintaining ethical and governance standards.

## Prerequisites

- Basic understanding of Salesforce CRM
- Familiarity with business processes
- Interest in AI applications in business

## What you will learn

- Design AI-driven CRM workflows
- Analyse business use cases for AI
- Implement Einstein AI features effectively
- Evaluate AI outputs and performance
- Communicate AI strategies to stakeholders
- Lead responsible AI adoption initiatives

## Skills you will gain

- Salesforce Einstein AI basics
- Agentforce workflow design
- Prompt engineering fundamentals
- AI-driven CRM automation
- Responsible AI practices
- AI use case evaluation

## Career progression

- Salesforce AI Associate
- CRM Analyst
- Salesforce Consultant
- AI Business Analyst

## Curriculum

1. **Module 1: Getting Ready**
   - Introduction to Salesforce AI ecosystem
   - Overview of Einstein AI and Agentforce
   - Setting up Salesforce environment
2. **Module 2: Fundamentals of AI in CRM**
   - AI concepts for business users
   - Use cases in sales and service
   - Benefits and limitations of AI
3. **Module 3: Salesforce Einstein AI**
   - Predictive analytics and insights
   - Recommendation engines
   - Automation capabilities
4. **Module 4: Agentforce & AI Agents**
   - Introduction to Agentforce agents
   - Designing AI-driven workflows
   - Agent interaction models
5. **Module 5: Prompt Building & AI Interaction**
   - Writing effective prompts
   - Context and response optimisation
   - Practical prompt scenarios
6. **Module 6: Responsible AI in Salesforce**
   - Ethical AI principles
   - Bias and fairness considerations
   - Governance and compliance basics
7. **Module 7: AI Use Cases & Implementation**
   - Real-world CRM AI scenarios
   - Automation strategies
   - Measuring AI effectiveness

## Exam & certification

## Delivery options

- **Live Online** — Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
- **Onsite Training** — We come to you. Training delivered at your workplace for teams of 6 or more.
- **Venue-Based** — Classroom training at a professional venue. Ideal for focused, immersive learning.
- **Blended** — Combine online and in-person learning for maximum flexibility and impact.

## Frequently asked questions

**Is this course suitable for non-technical users?**

Yes, it is designed for business users and beginners in AI.



**Do I need prior AI experience?**

No, the course covers foundational AI concepts from scratch.



**What is Agentforce?**

Agentforce enables AI agents to automate and support CRM workflows.



**Will I work with real AI tools?**

Yes, you will use Salesforce AI tools in practical scenarios.



**How does this help my career?**

It prepares you for AI-enabled CRM roles and certification pathways.

## Course at a glance

| Field | Value |
| --- | --- |
| Code | ITS-0093 |
| Duration | 2 days |
| Level | Foundation |
| Track | Salesforce CRM |
| Category | IT Service, Governance & Compliance |
| Credential tier | tier1 |
| Price (GBP) | £1799 |

---

## About this content

This Markdown course profile is the citation-grade twin of [Salesforce AI Associate (Agentforce) Training](https://xcademia.com/courses/salesforce-ai-associate-agentforce-training). It is published by **Xcademia** (UK Companies House 12322710) and is available for AI search engines and large language models to index, summarise, and cite.

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