---
url: "https://xcademia.com/courses/salesforce-administrator-training"
title: Salesforce Administrator Training
description: "Master Salesforce administration with hands-on labs. Learn security, automation, and data management in this 4-day mentor-led course."
publishedAt: "2026-03-28T10:54:03.53409+00:00"
updatedAt: "2026-05-13T09:19:28.827923+00:00"
type: course
code: "ITS-0089"
level: Practitioner
duration_days: "4"
track: Salesforce CRM
category: "IT Service, Governance & Compliance"
credential_tier: tier1
price_gbp: "2199"
---

# Salesforce Administrator Training

> Learn how to configure, manage, and secure Salesforce environments for business efficiency and scalability. Build job-ready admin skills through mentor-led sessions and practical scenarios aligned with Salesforce Administrator objectives.

## Overview

Salesforce Administrators are responsible for ensuring CRM systems are configured effectively to support organisational processes. This mentor-led course provides practical, hands-on training to help learners manage Salesforce environments, maintain data integrity, and support business users confidently.

You will develop essential administration skills including user setup, security configuration, and data modelling with objects and fields. Through practical scenarios, you will explore automation using Flow Builder, reporting capabilities, and data management techniques to ensure system efficiency and reliability.

Aligned with Salesforce Administrator objectives, this programme prepares you for real-world administrative responsibilities. By the end of the course, you will be able to optimise system usage, improve adoption, and contribute to business performance through effective CRM administration.

## Prerequisites

- Basic understanding of CRM concepts
- Familiarity with Salesforce interface
- General IT or business system knowledge

## What you will learn

- Design Salesforce data models effectively
- Analyse user requirements and workflows
- Implement security and access controls
- Configure automation using Flow Builder
- Communicate insights using reports
- Evaluate and optimise CRM system performance

## Skills you will gain

- User and access management
- Data model configuration
- Salesforce security controls
- Flow Builder automation basics
- Report and dashboard creation
- Data import and cleansing

## Career progression

- Salesforce Administrator
- CRM Administrator
- Business Systems Analyst
- Sales Operations Analyst

## Curriculum

1. **Module 1: Salesforce Platform Overview**
   - CRM architecture and ecosystem
   - Standard vs custom objects
   - Setup and navigation basics
2. **Module 2: User Setup and Management**
   - Creating and managing users
   - Profiles and permission sets
   - Login access and controls
3. **Module 3: Data Model and Object Configuration**
   - Objects, fields, and relationships
   - Page layouts and record types
   - Schema design basics
4. **Module 4: Security Model and Data Access**
   - Organisation-wide defaults
   - Role hierarchy and sharing rules
   - Field-level security
5. **Module 5: Business Process Automation**
   - Workflow rules and approvals
   - Flow Builder fundamentals
   - Automation use cases
6. **Module 6:  Reports and Dashboards**
   - Creating standard and custom reports
   - Filters, grouping, and summaries
   - Dashboard creation and insights
7. **Module 7: Data Management**
   - Data import and export tools
   - Data cleansing and deduplication
   - Validation rules and governance
8. **Module 8: App Customisation and UI**
   - Lightning App Builder basics
   - Custom apps and navigation
   - User interface enhancements
9. **Module 9: Productivity and Collaboration**
   - Task and event management
   - Email and calendar integration
   - Collaboration features
10. **Module 10: Practical Admin Scenarios**
   - End-to-end admin case study
   - Troubleshooting user issues
   - Real-world admin simulations

## Exam & certification

## Delivery options

- **Live Online** — Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
- **Onsite Training** — We come to you. Training delivered at your workplace for teams of 6 or more.
- **Venue-Based** — Classroom training at a professional venue. Ideal for focused, immersive learning.
- **Blended** — Combine online and in-person learning for maximum flexibility and impact.

## Frequently asked questions

**Is this course suitable for beginners?**

It is best suited for those with basic Salesforce or CRM knowledge.



**Does this prepare me for the Salesforce Administrator certification?**

Yes, it is aligned with the official exam objectives.



**Will I get hands-on practice?**

Yes, the course includes labs and real-world scenarios.



**Do I need my own Salesforce account?**

A training environment will be provided during the course.



**What roles can I move into after this course?**

You can pursue roles such as Salesforce Administrator or CRM Analyst.

## Course at a glance

| Field | Value |
| --- | --- |
| Code | ITS-0089 |
| Duration | 4 days |
| Level | Practitioner |
| Track | Salesforce CRM |
| Category | IT Service, Governance & Compliance |
| Credential tier | tier1 |
| Price (GBP) | £2199 |

---

## About this content

This Markdown course profile is the citation-grade twin of [Salesforce Administrator Training](https://xcademia.com/courses/salesforce-administrator-training). It is published by **Xcademia** (UK Companies House 12322710) and is available for AI search engines and large language models to index, summarise, and cite.

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