---
url: "https://xcademia.com/courses/pc-hardware-repair-support"
title: "PC Hardware Repair & Support"
description: " Learn PC components, upgrades, peripherals and fault isolation in 3 days with mentor-led labs and practical scenarios. Certificate of Completion included."
publishedAt: "2026-02-05T07:06:26.083304+00:00"
updatedAt: "2026-05-18T10:10:14.814212+00:00"
type: course
code: "ITF-0018"
level: Foundation
duration_days: "3"
track: "Hardware & Troubleshooting"
category: "IT Foundations & Tech Support"
credential_tier: tier1
price_gbp: "1999"
---

# PC Hardware Repair & Support

> Learn to diagnose, repair, and upgrade PCs safely using a structured troubleshooting method and real support workflows

## Overview

PC Hardware Repair & Support is designed for learners who want real, hands-on capability in diagnosing and fixing common PC issues. You will understand how core components work together, what typically fails, and how to approach faults safely and efficiently.

In mentor-led sessions, you will work through practical scenarios drawn from real support tickets, including no power, no display, random shutdowns, overheating, storage faults, and peripheral failures. You will practise evidence gathering, safe testing steps, and clear documentation so your work is repeatable and workplace-ready.

Across three intensive days, you will build a toolkit of methods, checklists, and templates to help you isolate faults, recommend upgrades, and complete repairs with confidence. Aligned with recognised best practices including ISO, GDPR, NIST and SOC 2, ensuring skills remain practical and deployable in real organisations. All prices are exclusive of VAT (where applicable). Group enrolments and custom packages available.

## Prerequisites

- Basic confidence using a PC
- Comfortable following step-by-step instructions
- Willingness to practise troubleshooting

## What you will learn

- Design a safe, repeatable repair workflow.
- Analyse hardware symptoms to isolate faults.
- Implement upgrades with compatibility checks.
- Lead fault-isolation through structured testing.
- Communicate repair findings and next actions.
- Evaluate peripheral issues using evidence-based steps.

## Skills you will gain

- PC component identification
- Safe ESD handling practices
- Fault isolation techniques
- BIOS/UEFI basic diagnostics
- Upgrade planning and validation
- Peripheral troubleshooting methods
- Repair documentation standards
- Preventative maintenance routines

## Career progression

- Desktop Support Technician
- IT Support Technician
- Field Support Engineer
- Service Desk Analyst
- Junior IT Technician

## Curriculum

1. **Module 1: Getting Ready**
   - Workshop safety, ESD precautions, and toolkit orientation
   - How to capture symptoms, evidence, and baseline checks
   - Lab environment setup and support workflow expectations
2. **Module 2: PC Components and System Architecture**
   - CPU, RAM, motherboard, chipset, and power delivery basics
   - Storage types: HDD, SSD, NVMe and typical failure signs
   - Cooling and airflow fundamentals, thermal symptoms
   - Form factors, slots, connectors, and compatibility
3. **Module 3: Fault Isolation and Diagnostic Workflow**
   - Structured troubleshooting: isolate, test, confirm, document
   - No power vs no POST vs no boot differentiation
   - Using BIOS/UEFI indicators and basic error interpretation
   - Swap testing principles and avoiding false positives
4. **Module 4: Upgrades, Repairs, and Build Quality**
   - RAM and storage upgrades: planning and validation steps
   - PSU selection basics and stability considerations
   - GPU and add-in cards: fit, power, and driver impacts
   - Post-upgrade testing checklist and performance validation
5. **Module 5: Peripherals and Connectivity Support**
   - Display issues: cables, ports, refresh, adapters
   - Keyboard, mouse, docking stations, USB troubleshooting
   - Audio devices: drivers, ports, and basic signal checks
   - Printers and scanners: practical isolation steps
6. **Module 6: Preventative Maintenance and Support Standards**
   - Cleaning, inspection, and safe handling procedures
   - Firmware/driver update approach and risk controls
   - Documentation, user comms, and escalation packs
   - Scenario simulations: end-to-end repair tickets

## Exam & certification

You will receive an Xcademia certificate of completion based on participation and successful completion of practical labs and scenario simulations.

## Delivery options

- **Live Online** — Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
- **Onsite Training** — We come to you. Training delivered at your workplace for teams of 6 or more.
- **Venue-Based** — Classroom training at a professional venue. Ideal for focused, immersive learning.
- **Blended** — Combine online and in-person learning for maximum flexibility and impact.

## Frequently asked questions

**Is this course suitable for complete beginners?**

Yes. It starts with core component knowledge and builds into guided troubleshooting, with mentor support throughout.

**Does this course need an exam?**

No. You will receive an Xcademia certificate of completion for completing the practical labs and scenario simulations.

**Will I learn how to upgrade a PC safely?**

Yes. You will practise upgrade planning, compatibility checks, and post-upgrade validation using a repeatable checklist.

**What tools do I need for live online delivery?**

A laptop/desktop, a stable internet connection, and (recommended) a basic screwdriver set. If you do not have tools, you can still complete the guided labs using simulated scenarios and checklists

**What if I get stuck during troubleshooting?**

You will have mentor-led support, step-by-step fault isolation methods, and mentor clinics to address common issues and build confidence

## Course at a glance

| Field | Value |
| --- | --- |
| Code | ITF-0018 |
| Duration | 3 days |
| Level | Foundation |
| Track | Hardware & Troubleshooting |
| Category | IT Foundations & Tech Support |
| Credential tier | tier1 |
| Price (GBP) | £1999 |

---

## About this content

This Markdown course profile is the citation-grade twin of [PC Hardware Repair & Support](https://xcademia.com/courses/pc-hardware-repair-support). It is published by **Xcademia** (UK Companies House 12322710) and is available for AI search engines and large language models to index, summarise, and cite.

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