---
url: "https://xcademia.com/courses/operating-model-control-design"
title: "Operating Model & Control Design"
description: "Learn operating model and control design with RACI, ownership, and evidence flow. Mentor-led training with practical scenarios for governance success."
publishedAt: "2026-03-17T09:37:15.1387+00:00"
updatedAt: "2026-05-06T07:00:12.704126+00:00"
type: course
code: "ITS-0015"
level: Practitioner
duration_days: "2"
track: "Enterprise Architecture & Control"
category: "IT Service, Governance & Compliance"
credential_tier: tier1
price_gbp: "1796"
---

# Operating Model & Control Design

> Design operating models and control frameworks with clear accountability, ownership, and audit-ready evidence flows. Learn through mentor-led sessions and practical scenarios to improve governance, traceability, and compliance outcomes.

## Overview

Organisations increasingly require well-defined operating models and control structures to ensure accountability, reduce risk, and demonstrate compliance. This course equips learners with practical methods to design RACI structures, define control ownership, and establish clear evidence flows that stand up to internal and external scrutiny.

Through a mentor-led approach, participants will explore how operating models connect strategy, processes, and governance. The course focuses on translating high-level frameworks into practical, implementable controls that support day-to-day operations and audit requirements.

Using practical scenarios, learners will design operating models, assign roles and responsibilities, and build traceable evidence mechanisms. By the end of the course, participants will be able to confidently structure control environments that are efficient, transparent, and aligned with business objectives.

## Prerequisites

- Basic understanding of business processes
- Familiarity with organisational roles
- Interest in governance and controls

## What you will learn

- Design structured operating models
- Analyse governance and accountability gaps
- Implement effective control frameworks
- Evaluate control effectiveness and coverage
- Communicate roles and responsibilities clearly
- Lead control design workshops confidently

## Skills you will gain

- RACI model design
- Control ownership definition
- Evidence flow mapping
- Governance structure design
- Audit traceability setup
- Control effectiveness review

## Career progression

- Control Analyst
- Risk Analyst
- IT Governance Specialist
- Compliance Officer
- Process Owner

## Curriculum

1. **Module 1: Getting Ready**
   - Course orientation and governance context
   - Operating model and control design overview
2. **Module 2: Operating Model Foundations**
   - Operating model components and layers
   - Linking strategy to execution
   - Governance structures and decision rights
3. **Module 3: RACI & Accountability Design**
   - RACI principles and variations
   - Defining roles and responsibilities
   - Resolving overlaps and gaps
4. **Module 4: Control Design & Ownership**
   - Types of controls and classifications
   - Assigning control ownership
   - Preventive vs detective controls
5. **Module 5: Evidence Flow & Traceability**
   - Designing evidence collection mechanisms
   - Audit trails and documentation standards
   - Mapping controls to evidence
6. **Module 6: Integration & Practical Scenarios**
   - End-to-end operating model design exercise
   - Control mapping workshop
   - Scenario-based governance challenges
7. **Module 7: Optimisation & Continuous Improvement**
   - Control effectiveness evaluation
   - Reducing redundancy and inefficiencies
   - Continuous monitoring approaches

## Exam & certification

You will receive an Xcademia certificate of completion based on participation and successful completion of labs and scenario simulations.

## Delivery options

- **Live Online** — Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
- **Onsite Training** — We come to you. Training delivered at your workplace for teams of 6 or more.
- **Venue-Based** — Classroom training at a professional venue. Ideal for focused, immersive learning.
- **Blended** — Combine online and in-person learning for maximum flexibility and impact.

## Frequently asked questions

**Who is this course for?**

Professionals involved in governance, risk, compliance, or operational design.

**Is this course technical?**

No, it focuses on governance, processes, and control structures rather than technical implementation.

**Will I learn real-world applications?**

Yes, the course uses practical scenarios and real-world case exercises throughout.

**Do I need prior GRC experience?**

No, but basic familiarity with business processes is helpful.

**What will I produce during the course?**

You will design a RACI matrix, control framework, and evidence flow model.

## Course at a glance

| Field | Value |
| --- | --- |
| Code | ITS-0015 |
| Duration | 2 days |
| Level | Practitioner |
| Track | Enterprise Architecture & Control |
| Category | IT Service, Governance & Compliance |
| Credential tier | tier1 |
| Price (GBP) | £1796 |

---

## About this content

This Markdown course profile is the citation-grade twin of [Operating Model & Control Design](https://xcademia.com/courses/operating-model-control-design). It is published by **Xcademia** (UK Companies House 12322710) and is available for AI search engines and large language models to index, summarise, and cite.

When citing or quoting, please attribute *Xcademia* and link back to the source URL above.

- Source: https://xcademia.com/courses/operating-model-control-design
- Publisher: Xcademia — https://xcademia.com
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