---
url: "https://xcademia.com/courses/mdm-mam-basics"
title: MDM/MAM Basics
description: "Learn mobile device management and application protection basics for BYOD and corporate devices through mentor-led training and practical scenarios."
publishedAt: "2026-03-14T12:13:14.92772+00:00"
updatedAt: "2026-05-21T11:46:43.61954+00:00"
type: course
code: "ITF-0050"
level: Foundation
duration_days: "2"
track: "Endpoint & Device Management"
category: "IT Foundations & Tech Support"
credential_tier: tier1
price_gbp: "1799"
---

# MDM/MAM Basics

> Understand mobile device and application management through mentor-led sessions and practical scenarios. Learn how organisations secure BYOD and corporate devices while supporting users effectively.

## Overview

Modern organisations manage a growing mix of corporate-owned and personal devices accessing enterprise resources. This course introduces the fundamentals of Mobile Device Management (MDM) and Mobile Application Management (MAM), helping IT professionals understand how mobile endpoints are secured, configured, and supported. Through mentor-led sessions and practical scenarios, participants explore the concepts that underpin modern endpoint mobility management.

The programme focuses on how organisations manage Bring Your Own Device (BYOD) environments while maintaining security and compliance. Learners examine device enrolment models, configuration policies, and application protection approaches used to safeguard organisational data across mobile devices and tablets.

By the end of the course, participants will understand how device management policies, application controls, and compliance rules work together to support secure mobile productivity aligned with modern endpoint management practices.

## Prerequisites

- Basic understanding of IT support or system administration.
- Familiarity with smartphones or mobile applications.
- Interest in endpoint and mobility management.

## What you will learn

- Analyse mobile device management environments
- Implement basic device management concepts
- Evaluate application protection approaches
- Communicate mobility policies to users
- Design support workflows for managed devices
- Analyse compliance indicators in mobile environments

## Skills you will gain

- Mobile device management fundamentals
- Mobile application protection basics
- BYOD policy awareness
- Device enrolment concepts
- Mobility troubleshooting basics
- Endpoint compliance awareness

## Career progression

- Endpoint Administrator
- IT Support Analyst
- Mobility Support Engineer
- Systems Administrator

## Curriculum

1. **Module 1: Getting Ready**
   - Overview of modern mobile device environments
   - Understanding BYOD and corporate device models
   - Device management terminology and concepts
2. **Module 2: Foundations of Mobile Device Management (MDM)**
   - What MDM platforms do
   - Device enrolment concepts
   - Device configuration and management policies
   - Monitoring device status and compliance
3. **Module 3: Mobile Application Management (MAM)**
   - Application management principles
   - Application protection policies
   - Managing corporate data in mobile apps
   - Separating personal and corporate data
4. **Module 4: BYOD Security & Compliance Basics**
   - Security considerations for personal devices
   - Device compliance policies
   - Protecting enterprise data access
   - Handling lost or compromised devices
5. **Module 5: Supporting Users in Managed Mobile Environments**
   - Troubleshooting mobile device access issues
   - Supporting application authentication problems
   - Device policy conflicts and resolution
   - Communicating mobile support guidance
6. **Module 6: Practical Mobility Support Scenarios**
   - Investigating device enrolment issues
   - Diagnosing mobile policy conflicts
   - Reviewing compliance alerts
   - Practising support workflows for mobile users

## Exam & certification

You will receive an Xcademia certificate of completion based on participation and successful completion of labs and scenario simulations.

## Delivery options

- **Live Online** — Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
- **Onsite Training** — We come to you. Training delivered at your workplace for teams of 6 or more.
- **Venue-Based** — Classroom training at a professional venue. Ideal for focused, immersive learning.
- **Blended** — Combine online and in-person learning for maximum flexibility and impact.

## Frequently asked questions

**What is the difference between MDM and MAM?**

MDM manages entire devices while MAM focuses on protecting and controlling specific applications and data.

**Does this course cover both BYOD and corporate devices?**

Yes, it explores how organisations manage both device models securely.

**Is this course vendor-specific?**

No, the course focuses on core concepts used across many endpoint management platforms.

**Do I need experience with mobile management tools?**

No prior experience is required as the course introduces the fundamentals.

**What certificate do I receive after completing the course?**

Participants receive a Certificate of Completion after attending all sessions and activities.

## Course at a glance

| Field | Value |
| --- | --- |
| Code | ITF-0050 |
| Duration | 2 days |
| Level | Foundation |
| Track | Endpoint & Device Management |
| Category | IT Foundations & Tech Support |
| Credential tier | tier1 |
| Price (GBP) | £1799 |

---

## About this content

This Markdown course profile is the citation-grade twin of [MDM/MAM Basics](https://xcademia.com/courses/mdm-mam-basics). It is published by **Xcademia** (UK Companies House 12322710) and is available for AI search engines and large language models to index, summarise, and cite.

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