---
url: "https://xcademia.com/courses/itil-4-managing-professional-coaching"
title: ITSM Managing Professional Programme
description: "Advance ITIL 4 skills with Managing Professional training. Learn value streams, DevOps integration, and service delivery to prepare for certification."
publishedAt: "2026-03-17T07:17:16.777736+00:00"
updatedAt: "2026-04-22T10:17:59.920543+00:00"
type: course
code: "ITS-0009"
level: Professional
duration_days: "5"
track: "ITIL & Service Management"
category: "IT Service, Governance & Compliance"
credential_tier: tier1
price_gbp: "2995"
---

# ITSM Managing Professional Programme

> Advance your ITIL expertise with Managing Professional modules covering value streams, high-velocity IT, and service delivery. Build practical skills to manage modern IT services and drive business value.

## Overview

ITSM Managing Professional Programme is an advanced programme designed to develop practical expertise in managing modern IT-enabled services.

Aligned with ITIL 4, the course supports learners progressing toward the Managing Professional (MP) designation governed by PeopleCert.

Participants gain deep knowledge across key ITIL modules including Create, Deliver & Support (CDS), Drive Stakeholder Value (DSV), High-Velocity IT (HVIT), and Direct, Plan & Improve (DPI).

The programme focuses on applying ITIL concepts in real-world scenarios—covering service value streams, stakeholder engagement, agile and DevOps integration, and continual improvement.

## Prerequisites

- ITIL 4 Foundation certification recommended
- Experience in IT service management or IT operations
- Understanding of ITSM concepts

## What you will learn

- Apply advanced ITIL 4 concepts in real environments
- Manage IT service value streams effectively
- Integrate Agile and DevOps with ITSM
- Improve stakeholder value and engagement
- Lead service delivery and improvement initiatives
- Prepare for ITIL Managing Professional certification

## Skills you will gain

- Advanced IT service management
- Service value streams
- Stakeholder management
- Agile and DevOps integration
- Service performance optimisation
- Continual improvement

## Career progression

- IT Service Manager
- Service Delivery Manager
- IT Operations Manager
- DevOps Lead
- ITSM Consultant

## Curriculum

1. **Module 1: ITIL 4 Managing Professional Overview**
   - ITIL certification path
   - Overview of MP modules
   - Value-driven service management
   - Integrating ITIL with modern practices
2. **Module 2: Create, Deliver & Support (CDS)**
   - Service design and delivery
   - Team collaboration and workflow
   - Service performance management
   - Managing service quality
3. **Module 3: Drive Stakeholder Value (DSV)**
   - Customer journey mapping
   - Stakeholder engagement
   - Service relationship management
   - Value co-creation
4. **Module 4: High-Velocity IT (HVIT)**
   - Agile and DevOps integration
   - Digital product delivery
   - Fast feedback loops
   - High-speed service environments
5. **Module 5: Direct, Plan & Improve (DPI)**
   - Governance and compliance
   - Strategic planning
   - Risk management
   - Continual improvement practices
6. **Module 6: Value Streams and Practices**
   - Designing value streams
   - Optimising workflows
   - Measuring value delivery
   - Continuous optimisation

## Exam & certification

## Delivery options

- **Live Online** — Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
- **Onsite Training** — We come to you. Training delivered at your workplace for teams of 6 or more.
- **Venue-Based** — Classroom training at a professional venue. Ideal for focused, immersive learning.
- **Blended** — Combine online and in-person learning for maximum flexibility and impact.

## Frequently asked questions

**Who should attend ITIL Managing Professional Coaching?**

IT professionals looking to advance their ITSM expertise and move into leadership roles.

**What does ITIL Managing Professional include?**

It includes CDS, DSV, HVIT, and DPI modules under ITIL 4.

**Is ITIL Foundation required?**

Yes, it is recommended before progressing to Managing Professional level.

**Who provides the certification?**

The certification is governed by PeopleCert.

**What will I gain from this course?**

Advanced ITSM skills to manage services, teams, and digital transformation initiatives.

## Course at a glance

| Field | Value |
| --- | --- |
| Code | ITS-0009 |
| Duration | 5 days |
| Level | Professional |
| Track | ITIL & Service Management |
| Category | IT Service, Governance & Compliance |
| Credential tier | tier1 |
| Price (GBP) | £2995 |

---

## About this content

This Markdown course profile is the citation-grade twin of [ITSM Managing Professional Programme](https://xcademia.com/courses/itil-4-managing-professional-coaching). It is published by **Xcademia** (UK Companies House 12322710) and is available for AI search engines and large language models to index, summarise, and cite.

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