---
url: "https://xcademia.com/courses/itil-4-create-deliver-support-training"
title: "Service Creation, Delivery and Support "
description: "Learn ITIL 4 CDS with mentor-led training. Build service value streams, workflows, and continual improvement skills through practical scenarios."
publishedAt: "2026-03-19T11:46:26.995034+00:00"
updatedAt: "2026-04-22T10:21:17.568651+00:00"
type: course
code: "ITS-0067"
level: Practitioner
duration_days: "3"
track: "ITIL & Service Management"
category: "IT Service, Governance & Compliance"
credential_tier: tier1
price_gbp: "1999"
---

# Service Creation, Delivery and Support 

> Develop skills to create, deliver, and support services aligned to ITIL 4 CDS objectives. Learn through mentor-led sessions and practical scenarios focused on real service operations.

## Overview

Service Creation, Delivery and Support is designed for professionals involved in service delivery and operational excellence. This programme focuses on how services are designed, built, delivered, and supported within modern IT environments, aligned with ITIL 4 CDS concepts.

You will explore service value streams, workflow management, team collaboration, and continual improvement practices. The course highlights how organisations ensure service quality, optimise performance, and maintain effective support structures across the service lifecycle.

Delivered through mentor-led sessions and practical scenarios, this training ensures you can apply ITIL concepts in real operational contexts. By the end, you will be equipped to improve service delivery outcomes, enhance team performance, and contribute to efficient service operations.

## Prerequisites

- Basic understanding of IT service management
- Familiarity with ITIL concepts preferred
- Experience in service operations

## What you will learn

- Design service value streams effectively
- Analyse workflows and operational performance
- Implement service delivery improvements
- Evaluate service metrics and outcomes
- Communicate across teams and stakeholders
- Lead continual improvement initiatives

## Skills you will gain

- Service value stream design
- Workflow management basics
- Team collaboration practices
- Service performance measurement
- Continual improvement methods
- ITIL operational practices

## Career progression

- Service Delivery Manager
- ITSM Practitioner
- Operations Lead
- Service Desk Manager

## Curriculum

1. **Module 1: Introduction to ITIL 4 CDS**
   - ITIL 4 framework overview
   - CDS objectives and scope
   - Service value system basics
2. **Module 2: Service Value Streams**
   - Designing value streams
   - Activities and flows
   - Optimising service delivery
3. **Module 3: Team Culture and Collaboration**
   - Organisational culture basics
   - Communication and teamwork
   - Workforce planning and skills
4. **Module 4: Workflow Management**
   - Work prioritisation and control
   - Queue and demand management
   - Service request handling
5. **Module 5:  Service Performance and Metrics**
   - Key performance indicators
   - Monitoring and reporting
   - Service quality management
6. **Module 6: Continual Improvement**
   - Improvement models and techniques
   - Identifying improvement opportunities
   - Implementing changes effectively
7. **Module 7: Supporting Practices in CDS**
   - Incident and problem practices
   - Change enablement basics
   - Service desk operations

## Exam & certification

## Delivery options

- **Live Online** — Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
- **Onsite Training** — We come to you. Training delivered at your workplace for teams of 6 or more.
- **Venue-Based** — Classroom training at a professional venue. Ideal for focused, immersive learning.
- **Blended** — Combine online and in-person learning for maximum flexibility and impact.

## Frequently asked questions

**Is this course aligned to ITIL 4 CDS?**

Yes, it is aligned with the official ITIL 4 CDS objectives.



**Do I need ITIL Foundation before this?**

Yes, ITIL 4 Foundation knowledge is recommended.



**Will I learn practical service workflows?**

Yes, the course includes real-world workflow and value stream scenarios.



**Does this course include the certification exam?**

No, the exam must be booked separately with the awarding body.



**What roles benefit most from this course?**

Service delivery, operations, and ITSM professionals benefit the most.

## Course at a glance

| Field | Value |
| --- | --- |
| Code | ITS-0067 |
| Duration | 3 days |
| Level | Practitioner |
| Track | ITIL & Service Management |
| Category | IT Service, Governance & Compliance |
| Credential tier | tier1 |
| Price (GBP) | £1999 |

---

## About this content

This Markdown course profile is the citation-grade twin of [Service Creation, Delivery and Support ](https://xcademia.com/courses/itil-4-create-deliver-support-training). It is published by **Xcademia** (UK Companies House 12322710) and is available for AI search engines and large language models to index, summarise, and cite.

When citing or quoting, please attribute *Xcademia* and link back to the source URL above.

- Source: https://xcademia.com/courses/itil-4-create-deliver-support-training
- Publisher: Xcademia — https://xcademia.com
- Catalogue index: https://xcademia.com/llms-full.txt